Manager, Intake

About the Role

This position oversees the Intake Department to ensure all information needed to acquire reimbursement for services is obtained at the start of care. The position also confirms that all referrals and authorizations for both acute and chronic therapies are processed appropriately, accurately, and timely. The Intake Manager oversees staffing, ensures the department works within the operating budget, upholds revenue responsibility, and purchasing responsibility.

Responsibilities

• Directs the intake process by managing eligibility, authorization, negotiated rates, financial obligation documents, and all necessary payor information for all services rendered by the company.
• Manages Intake Supervisors and Intake Representatives for acute and chronic therapy patients.
• Conducts interviews, hiring, onboarding, and orientation of new employees.
• Conducts performance management and evaluations and ensures proper training and customer service levels are met.
• Ensures operational workflow of the department is optimal.
• Monitors customer service to improve patient, stakeholder, and referral source services and outcomes.
• Collaborates with third-party payer administrators, Contract Management Group, and Business Development staff on contract issues.
• Manages and ensures intake processes for acute and chronic therapies are compliant with ACHC and government regulations.
• Collaborates with Sales partners on referrals and marketing reporting.
• Manages various reimbursement and collections reports.
• Effectively manages the Intake Department fiscal budget.
• Participates in overall management of the location by meeting with operations leadership and other department managers to review operations, discuss and formulate resolutions to outstanding issues, and maintain a collaborative atmosphere.
• Performs other related duties as assigned.

Skills

• Knowledge of intake and authorization guidelines, regulations, and standards for home infusion and home health.
• Knowledge and experience of insurance verification, authorization, and eligibility processes.
• Strong communication skills for patient-specific financial arrangements.
• Advanced leadership, consulting, and communication skills (oral, written, and presentation) with the ability to interact with staff, executives, and customers.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CPR+ software systems or similar.
• Ability to make strategic, operational, and administrative decisions; innovative and flexible with good professional judgment.
• Strong organizational and analytical skills to meet strict deadlines.
• Ability to delegate work and provide follow-up.
• High level of confidentiality regarding materials and conversations with staff, management, patients, and third-party payer administrators.

Qualifications

• Bachelor’s degree in business/related field or equivalent education and experience.
• Minimum of five (5) years’ experience in billing and/or intake preferred.
• Three (3) years of supervisory or management experience preferred.
• Five (5) years of experience in the home infusion industry is preferred.

Benefits

• Competitive compensation
• Benefits start on the 1st day of employment
• 401k with 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company-paid life insurance and short-term disability
• Employee Assistance programs for mental health / wellness
• Learning & Development Programs
• Perks including discounts on travel, cell phone, clothing, and more
• Generous employee referral program

To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/