Manager, Institutional Provider Rebates

About the Role

The Manager, Institutional/Provider Rebates is responsible for managing the payment requirements of Pfizer’s contractual agreements with Hospital, GPO, IDN’s, and Clinics for complex accounts, considering the size of the customer organization and intricacy of agreements and strategies. This role ensures accurate and timely payments to Pfizer US Institutional customers in accordance with agreement terms and conditions, while providing timely information and support to meet statutory, compliance, and production requirements. The Manager will also conduct financial analysis to explain variances and changes in payment trends and partner on strategic initiatives with leadership and cross-functional teams to support US Products across HBU, I&I, and Oncology Business Units.

Responsibilities

• Rebate Administration:
  • Assume responsibility for contracted customers (GPOs, IDNs, and Wholesalers) and manage the fee/rebate payment process.
  • Review contract language and provide subject matter expertise on rebate setup in connection with pricing components in the Flex system.
  • Accurately process payments within the timelines stated in agreements.
  • Perform robust validations to ensure accuracy and lead continuous improvement.
  • Ensure customers adhere to contract language, terms, and conditions to reduce risk and protect Pfizer’s assets.
  • Ensure adherence to SOX controls and internal SOPs; maintain adequate supporting documentation for rebate payments, rebate reconciliations, and quarterly accrual reserves.
• Payment Analysis:
  • Perform analysis of account performance for Management and Account Teams, maintaining a strong focus on customer support.
  • Provide quarterly rebate information and analysis to Managed Market Finance for the accruals process.
• Strategic Vision / Operational Implementation/Collaboration:
  • Provide input into contract negotiation of rebate and fee strategies related to payment terms, system capabilities, and customers’ data management.
  • Collaborate with Contracting Management and Development teams; review draft language; act as SME for contract setup.
  • Collaborate closely with GBS to ensure accurate setup of rebate-eligible members.
  • Develop and manage key customer relationships and align on common business objectives.
  • Fulfill ad-hoc requests for data and analysis and build collaborative relationships with various internal stakeholders.
  • Identify and communicate issues that may impact the contracting and rebate process or the overall contracting environment, evaluating potential impact on current strategy and policy.
• Customer Focused:
  • Develop and manage key customer relationships and align on common business objectives.
  • Fulfill ad-hoc requests for data and analysis and build collaborative relationships with internal and external stakeholders.
• Technology Focused:
  • Possess knowledge of the rebate payment process and applications (FLEX, Business Objects, Cognos); identify and troubleshoot calculation issues; partner with Pfizer Digital to diagnose issues and recommend corrective actions.
  • Lead periodic UAT for system enhancements.
  • Leverage knowledge of customers, markets, and Pfizer strategies to understand the impact of evolving contract strategies and provide suggestions on optimal implementation.
• Continuous Improvement:
  • Identify and communicate issues that may impact the contracting and rebate process or the overall contracting environment, evaluating potential impact on current strategy and policy.
  • Lead the development of training material; train colleagues on the market, rebate administration process, and key stakeholder areas of focus (e.g., accruals).
  • Provide leadership on project work and analysis required on an ad-hoc basis, generally consisting of leading medium to high-risk projects with cross-functional impact.

Qualifications

• Bachelor’s degree with 4+ years of experience OR a master’s degree with 2+ years of experience OR PhD OR an associate degree with 8+ years of experience OR a High School diploma (or equivalent) with 10+ years of relevant experience.
• Experience in the pharmaceutical industry or related experience preferred; Institutional contracting/rebating experience a plus, but not required.
• Ability to make judgments regarding policy, objectives, and the Institutional and Provider marketplace.
• Comfort discussing terms, conditions, and rebates with MASA, Account Management, and customers as required.
• Excellent interpersonal skills, including the ability to understand and respond to multiple internal and external stakeholders.
• Strong organization, verbal and written communication, and time management skills.
• Reliable follow-through and ability to influence the outcome of key issues and challenges.
• Strong analytical and problem-solving skills; strong attention to detail and project management skills preferred.
• Excellent skills in Excel, including proficiency with pivot tables, V-lookups, charts, and formulas; proficient working with large data files.
• Intermediate skills with MS Word, MS PowerPoint, and MS Outlook.
• Experience working with a rebate payment system or similar financial transaction system preferred; experience with Model N FLEX platform preferred.
• Proficient using Business Objects, Cognos, or other reporting software; basic understanding of how report queries function and ability to create simple queries independently.
• Strong fluency and knowledge of AI and systems such as CoPilot, Claude, etc.

Schedule

This position is hybrid and requires working 2 to 3 days per week on-site. Work locations include NY HQ, Memphis - TN, Tampa - FL, Lake Forest - IL, and Collegeville - PA.

Pay

The annual base salary for this position ranges from $99,200.00 to $165,400.00 (or $89,400.00 to $149,000.00 for Tampa, FL). This position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in Pfizer’s share-based long-term incentive program.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits including medical, prescription drug, dental, and vision coverage.