Manager, Inside Sales & Revenue Operations

At DGR Systems, we connect companies to the right technology solutions, enabling them to maximize their investments. We prioritize hiring exceptional talent to ensure our clients receive qualified expertise, a proactive attitude, and strategic insights. Our goal is to be a trusted IT consulting partner that accelerates client success.

About the role

DGR Systems designs, builds, and delivers technology solutions for organizations that depend on reliable IT. As an IT solutions provider and systems integrator headquartered in Tampa, we are expanding. This role oversees the entire workflow from a client’s purchase decision to DGR’s invoicing, encompassing four key functions: Inside Sales, Order Management, Partner Operations, and Sales Operations. Unlike most companies where these functions operate separately, here they form a unified workflow under your leadership.

Channel Operations is treated as its own discipline because it involves time-sensitive processes like deal registration windows, special pricing expirations, and rebate/incentive claim deadlines. A well-managed process in this area distinguishes a top-tier partner from an average one. We seek someone who views this as a strategic discipline rather than administrative work.

Responsibilities

• Inside Sales
  • Lead the Inside Sales Representative team
  • Ensure quote creation, configuration, and accuracy
  • Handle deal registration at the point of quote, before the opportunity is exposed
  • Provide coaching, development, and performance management against published standards
• Order Management
  • Create and verify sales orders against quoted terms
  • Place purchase orders with distribution and OEMs
  • Manage order status, expediting, backorders, partial shipments, and substitution decisions
  • Apply and track special and bid pricing, including expiry dates
  • Coordinate returns, RMAs, and the handoff into billing
• Partner Operations
  • Maintain and renew deal registrations
  • Administer and ensure compliance with OEM and distributor programs
  • Track certifications, competencies, and specializations
  • Prepare and submit rebate, incentive, and MDF claims
  • Monitor program tiers and provide early warnings for thresholds at risk or within reach
• Sales Operations
  • Administer, configure, and maintain CRM systems and data quality
  • Manage quoting and configuration tooling
  • Maintain pipeline hygiene, sales reporting, dashboards, and forecast mechanics
  • Develop systems and processes for onboarding new sales hires

Requirements

• Experience running order management or sales operations in a business that resells products through distribution, where purchase orders, lead times, substitutions, and vendor programs are routine
• Experience managing a team, including coaching against standards and conducting performance conversations
• Strong attention to detail that holds up under volume, and comfort working with immovable external deadlines
• Systems fluency across CRM, quoting/configuration tools, and vendor portals—enough to administer, not just use
• Willingness to hold salespeople to standards while collaborating with them daily

Nice to have

• Background in a VAR, MSP, distributor, or other channel business
• Experience administering OEM programs
• Experience submitting rebate, incentive, or MDF claims, with awareness of the cost of missing deadlines
• Experience administering a CRM, not just working within one
• Experience building reporting that is actively used by stakeholders

What we’ll teach you

• Our specific partner programs and their mechanics
• Our systems, tooling, and configurations
• The IT product and services landscape, if you’re coming from another industry

Who this isn’t for

• If you view this role as merely processing what sales sends you, we’re looking for someone who verifies before placing orders
• If you’ve never held an order that a salesperson wanted placed, the more challenging aspects of this role will be new
• If partner claims and registrations feel like paperwork rather than revenue, you won’t enjoy the most critical part of this role
• If your approach to deadlines is reactive rather than proactive, the time-sensitive nature of this business won’t suit you

Pay

Base salary range: $94,500 - $112,500 per year

Schedule

Hybrid – Office Anchored

Benefits

DGR Systems offers a robust company benefits package designed to support employees and their families, including:

• Competitive health and welfare benefits
• Paid time off
• Retirement savings support
• Other company-sponsored programs