Manager, Inside Sales - Customer Expansion

About the role

Join Team CARFAX as a Manager, Inside Sales – Customer Expansion. At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day.

Responsibilities

• Build & Lead the Team – Recruit, hire, onboard, and retain a high-performing sales team with clear expectations for revenue, activity, and productivity.
• Coach & Develop People – Conduct consistent one-on-ones, call reviews, and development planning to continuously improve seller performance.
• Drive Sales Performance – Maintain pipeline discipline, track key metrics, and provide accurate forecasting and visibility into team results.
• Rewire the Sales Motion – Help develop and improve the customer expansion playbook, including account strategy, outreach, messaging, and objection handling.
• Remove Barriers – Identify obstacles to seller productivity and work cross-functionally to eliminate them.
• Build the Leadership Pipeline – Identify and mentor high-potential team members while fostering a culture of accountability, integrity, and long-term growth.

Requirements

• Demonstrated success in sales, account growth, or a revenue-producing role.
• Strong understanding of sales process, pipeline management, prospecting, and customer engagement.
• Experience mentoring, coaching, or developing others.
• Experience in a performance-driven environment with measurable goals.
• Proficiency with CRM, reporting, and sales productivity tools.
• Strong planning, organization, and follow-up skills.
• Excellent communication skills — both written and verbal.
• 5+ years’ formal people-management experience preferred; exceptional candidates with demonstrated peer leadership and influence will be considered.
• Automotive industry experience preferred.

Qualifications

Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces.

Benefits

Don’t Just Take Our Word For It
13x VA Best Places to Work
12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
9x Washingtonian Great Place to Work
5x USA Today Top Workplaces
5x St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX is the expert in vehicle history since 1984, providing exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value, and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com.

S&P Global Mobility

S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global Mobility helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information.

Equal Opportunity Employer

US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities.

E-Verify Participant

We are a participant in E-Verify. Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].