Manager, Inside Sales

Navigator Group Purchasing, LLC · Parsippany, NJ · 1 wk ago

RemoteRemoteSales$95k–$105k/yrFull-time

About the role

The Manager, Member Solutions is responsible for driving a team to develop and maintain positive business and customer relationships with existing accounts, while also developing new business opportunities within the assigned territory. This role oversees a team of Inside Sales Representatives, ensuring disciplined execution of sales strategies, effective pipeline development, and strong member engagement.

Responsibilities

Sales Management: Lead, coach, and motivate a team of Inside Sales Representatives to achieve and exceed individual and team sales targets.
Oversee Member Communications: Ensure consistent, high-quality experience across all Inside Sales interactions.
Provide Training & Development: Offer ongoing training, mentoring, and professional development to enhance the team's sales capabilities, product knowledge, and customer engagement skills.
Sales Planning: Develop and implement short and long-term sales strategies that support business objectives and member growth within Navigator.
Performance Management & Data-Driven Decision Making: Establish and manage sales goals, activity metrics, and KPIs; monitor performance through dashboards and CRM reporting. Analyze sales data and work with Navigator to understand market trends to identify opportunities for improvement and recommend process or strategy adjustments.
Lead AI Implementation: Identify, implement, and optimize AI-powered tools, bots, and workflow automation solutions to enhance lead generation, customer engagement, CRM management, reporting, and overall sales productivity.
Evaluate Processes: Evaluate sales processes to identify automation opportunities, drive adoption of new technologies, and deliver measurable improvements in operational efficiency, response times, conversion rates, and scalability across the inside sales function.
Communication & Reporting: Partner with Marketing, Navigator, Trade, and Business Partners to align lead generation, outreach campaigns, and sales initiatives. Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

Requirements

Bachelor’s degree required.
Minimum of 3+ years managing a team of sales development representatives.
Minimum of 5 years of experience as an Inside Sales Development Representative.
Experience building an inside sales team from inception.
Comprehensive knowledge of Inside Sales concepts, principles, and best practices.
Demonstrated track record of managing and achieving repeatable outcomes through the application of consistent, structured inside sales processes.
Demonstrated experience leading and developing sales teams.
Experience with budgeting, strategic planning, and process improvement is a plus.

Qualifications

Strong ability to foster teamwork and build collaborative relationships.
Excellent management, coaching, and leadership skills.
Superior oral and written communication abilities.
Strong sales and pipeline development skills.
Customer service orientation and strong interpersonal skills.
Analytical thinking and problem-solving capabilities.

Skills

Strong leadership and management skills.
Effective communication and relationship-building abilities.
Strategic planning and execution.
Data analysis and decision-making.
Ability to work independently and in a team environment.

Benefits

Medical, Dental, Vision Coverage (for employee and family)
Flexible Spending Account & Health Savings Account with Company contribution
Employee Assistance Program
Disability Coverage
Life insurance
401(k) with company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO), paid holidays, floating days
Location: Onsite/Remote/Hybrid – as directed by your manager.

Pay

The salary range for this role is $95,000 - $105,000. This is the lowest to highest salary range for which this role has been evaluated. An employee’s position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

Schedule

This role is eligible for a commission based on quota goal attainment.

What’s Good to Know

Remote or on-site environment
Eligible for a commission based on quota goal attainment

Why Join MHA

MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Equal Opportunity Employer

MHA is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.