Manager, Inside Sales

About the Role

The Manager, Inside Sales is responsible for managing a sales team of 8-10 members, focusing on growing existing clients, acquiring new clients, and meeting or exceeding monthly sales quotas while enhancing client satisfaction.

Responsibilities

• Exceed company standards for productivity and quality
• Set performance plans to achieve monthly and annual goals
• Provide leadership, guidance, and support to the Inside Sales team
• Develop team members' skills through goal-setting, delegation, training, counseling, and performance management
• Handle a variety of projects impacting the department or multiple functional areas
• Maintain professional and pleasant communication with all internal and external customers
• Respond promptly to employee questions and inquiries
• Perform additional tasks as assigned

Requirements

• 3+ years of experience in auto finance or a related industry, preferably in sales, underwriting, or funding
• 3+ years of management, supervisory, or equivalent experience with a proven track record of driving results and exceeding goals
• College degree preferred
• Strong understanding of auto loan contracts
• Outstanding analytical, problem-solving, sales, and decision-making skills
• Sound business judgment and ability to learn quickly
• Ability to work under pressure and meet deadlines
• Excellent verbal and written communication, customer service, time management, and leadership skills
• Strong negotiation skills
• Self-motivated while actively participating in a team environment
• Proficiency in computer skills, including MS Windows, MS Office, and MS Outlook

Supervisory Responsibility

This position directly manages Inside Sales Supervisors and indirectly manages Inside Sales Representatives.

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Schedule

This is a full-time position, Monday through Friday, with occasional Saturdays. Limited travel may be required.