Manager Innovation Administration &Analytics

About the Role

Department: Office of Innovation | Primary Location: Queens | Union Affiliation: Non‑Union | Closing Date: Open Until Filled

Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.

This position provides centralized support for the LIRR’s Office of Innovation (OOI) by driving project coordination and data analytics across departmental initiatives. The role emphasizes project support through the development and maintenance of program‑level and project‑level reports, dashboards, and performance analytics to enable data‑driven decision‑making. It also handles essential administrative functions such as budget monitoring, audit reviews, and HR coordination, ensuring compliance and operational efficiency.

Responsibilities

• Plan, organize and monitor departmental projects.
• Track milestones, deliverables, and timelines.
• Ensure alignment with organizational goals.
• Manage the development and implementation of office and program‑related systems and processes.
• Coordinate and manage the centralized administrative requirements set forth by LIRR, MTA, FTA, and others.
• Prepare and support OOI with required human‑resource needs.
• Develop and maintain dashboards, reports, and KPIs; analyze project performance metrics and trends; provide actionable insights for leadership decision‑making.
• Update policies and procedures for related coordination activities; review and coordinate procedures and training on the administrative elements of the railroad; conduct internal reviews, closeouts, and audit assessments.
• Identify inefficiencies using data analytics; recommend and implement process improvements.
• Support innovation initiatives through data‑driven strategies.
• Prepare reports, presentations, research, and studies associated with project goals.
• Manage project and departmental budgets.
• Prepare financial reports and assist with audits.
• Ensure compliance with fiscal policies.
• Maintain processes between project staff, consultants, contractors, and internal railroad departments that reflect current LIRR procedures, practices, and internal controls.
• Handle HR‑related tasks (onboarding, scheduling, documentation).
• Manage general administrative activities as needed.
• Select, develop, and motivate personnel within the department; provide coaching, counseling, and performance reviews.
• Create and maintain a professional environment that respects individual differences.
• Promote safe work practices and provide safe working conditions, adhering to company safety policies and procedures; lead by example.
• Perform other assignments as requested by senior management.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Engineering, Finance, or a related field (equivalent experience may be considered).
• Minimum 7 years of experience, preferably in an Office Management or Project Management environment with emphasis on planning, management, and/or administration.
• Minimum 3 years of data management and analysis experience.
• Excellent oral, written, interpersonal, and presentation skills.
• Ability to organize reports, analyze data, and recommend solutions to coordination problems.
• Capability to read and write reports or procedures and to interpret audits.
• Strong computer skills and knowledge of management systems/databases (desirable).
• Demonstrated effective business partnerships, interpersonal skills, and professionalism when interacting with staff at all levels.

Pay

Salary range: $93,986 – $117,482 per year. Actual salary offers may vary based on individual work experience; the range is subject to change at the company’s discretion.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure with the NYS Commission on Ethics and Lobbying in Government.

Employees driving company vehicles must complete defensive driver training once every three years, or within 180 days of hire or transfer for an employee entering an authorized driving position.

Current employees should be in their present position for 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline records. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance.

Candidates selected for this position may be placed in a competitive or non‑competitive class based on qualifications. The selection process may include a pre‑screening assessment (physical, written, and/or practical) and interview; failure to participate in any scheduled step results in forfeiture of further consideration. Make‑up dates/times will not be given.

A medical examination and safety‑sensitive drug/alcohol test may also be required.