Manager, Infrastructure Operations & Internal IT

Your Next Career Move Starts Here!The Role: Manager, Infrastructure Operations & Internal IT Location: Cary, NC Type: Direct HireWhat You'll Do:Lead the organization's enterprise infrastructure, cloud operations, and internal IT services, ensuring reliable, secure, high-performing, and cost-effective technology environments. This role combines people and systems management with approximately 25% hands-on technical work, serving as a last-resort technical escalation when needed. You will oversee cloud platforms, networks, cybersecurity operations, internal IT, patch management, and SOC audit compliance while supporting teams and business stakeholders.Responsibilities: Lead and develop cloud engineering, network, technical services, and internal IT/helpdesk teams. Manage AWS cloud infrastructure, Windows/Linux servers, on-premises systems, databases, networking, and hosted applications. Oversee Windows and Linux patching, vulnerability remediation, security updates, and compliance documentation. Partner with the CISO organization to prioritize security vulnerabilities and coordinate remediation efforts. Ensure cloud reliability, availability, performance, scalability, security, and cost optimization. Oversee cloud monitoring, incident response, and service-level agreements. Coordinate SOC audits and ensure adherence to security and regulatory requirements. Manage internal IT applications and services, including Microsoft 365, SharePoint, SQL Server, ServiceDesk, company intranet, and phone systems. Lead IT projects, vendor relationships, budgeting, purchasing, and process improvement initiatives. Partner with business stakeholders and application development leaders to ensure effective application support and project delivery. Support offshore team onboarding and collaborate with internal and external teams. Oversee recruiting, hiring, performance management, and employee development. Required Qualifications: Bachelor's degree in Computer Science or a related field, or equivalent experience. Minimum 8 years of IT experience with infrastructure or cloud technologies. Minimum 3 years leading cloud engineering, platform operations, or infrastructure teams. Strong experience with Windows/Linux patching, infrastructure operations, and security remediation. Experience with AWS, Azure, Microsoft 365, Windows/Linux, networking, databases, and security technologies. Strong Windows, Active Directory, Exchange, SQL Server, and Azure/AWS knowledge. At least 3 years of hands-on SQL Server knowledge. Experience with DevOps tools such as Git, Jenkins, and Terraform. Experience with Java and SharePoint technologies, including understanding application deployment and infrastructure impact. Experience administering Contact Center Express server and desktop environments. Experience with SaaS financial planning systems such as Workday and NetSuite. Strong leadership, communication, problem-solving, and project management skills. Ability to support after-hours on-call needs and explain technical concepts to technical and non-technical audiences. In-depth understanding of security concepts and implementation. Preferred Qualifications: CISSP certification or equivalent work experience. Key Measures: Responsiveness and adherence to service-level agreements. Reliability and quality of products and services. Stable, secure, and high-performing cloud environments. Measurable operational performance metrics. Why Golden Technology?Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we've built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.