Manager: Information Technology

Duties & Responsibilities

• Manages a team of individuals through on-going support activities and support-related projects
• Guides them with numerous processes and assists in developing their skill sets
• Assists with ensuring maximum system uptime and availability for all SIS/ERP systems and related subsystems
• Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems
• Performs Root Cause Analysis on outages and major issues
• Configures, installs, tests, analyzes, and maintains software and services as required, related to the SIS/ERP systems
• Develops and implements standard operating procedures and knowledge base articles
• Manages the resource load of the team, including proactively communicating any resource constraints
• Participates in and leads Continuous Improvement activities
• Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• Bachelor’s degree in Information Technology or a closely related field of study
• Three to five years of SIS/ERP experience
• One to three years of supervisory experience or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
• Preferred: Five plus years of related experience
• Higher Education experience
• Knowledge, Skills And Abilities:
• Knowledge of ERP/SIS Applications, systems integrations, and customer support, Banner specific experience is a plus
• Knowledge of project management principles, processes, and techniques
• Skill in budget/resource management
• Skill in organization, coordination, and management
• Skill in people leadership and supervision
• Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills
• Skill in positive, productive, and flexible customer service
• Ability to adapt to a rapidly changing environment
• Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results

Physical Requirements

• Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions.
• Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: Ability to see in the normal visual range with or without correction.
• Hearing: Ability to hear in the normal audio range with or without correction.