Manager, Information Technology

Glocomms is partnering with a well-established manufacturing organization that is seeking an IT Manager to lead end-user technology services across multiple U.S. locations. This position combines people leadership, service delivery oversight, and hands-on technical expertise to ensure a high-quality support experience for office, manufacturing, warehouse, and remote employees. Responsibilities Lead daily operations of the IT service desk and desktop support functions.Manage and mentor a small team of IT support professionals.Serve as an escalation point for complex end-user issues involving hardware, software, collaboration tools, and conferencing technologies.Drive continuous improvement of IT support processes, service delivery, and user experience.Oversee hardware lifecycle management, software deployment, asset inventory, and support operations.Partner with infrastructure, networking, security, and application teams to resolve issues and enhance services.Coordinate technology projects including workstation refreshes, support tool implementations, and service improvements.Support conference room, audiovisual, and videoconferencing technologies across the organization.Monitor service performance metrics and implement process improvements where needed.Manage relationships with vendors and external service providers. Qualifications Bachelor's degree in Information Systems, Computer Science, Business, or a related field; equivalent experience considered.7+ years of experience in IT support, end-user computing, service delivery, or technical operations.Previous experience leading IT support personnel or technical teams.Strong knowledge of: Desktop and laptop supportEndpoint management and endpoint securityMicrosoft collaboration technologiesService desk operations and IT support processesHardware lifecycle managementNetworking fundamentalsAbility to troubleshoot complex technical issues and communicate solutions to both technical and non-technical stakeholders.Experience supporting users in a multi-site environment preferred.Relevant IT certifications are a plus.