Manager, Inflight Entertainment and Connectivity Platform

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline! We are looking for a Technical Program Manager to lead the planning, execution, and delivery of strategic In-Flight Entertainment and Connectivity (IFE&C) platform development. This role is responsible for driving cross-functional technical programs spanning software development, systems integration, connectivity platforms, hardware enablement, and operational deployment. Responsibilities include managing program deliverables from requirements definition through architecture, development, testing, implementation, release, and support transition. The Technical Program Manager will serve as the primary bridge between engineering, product, operations, business stakeholders, and external vendors, ensuring delivery of scalable, reliable, and secure technology solutions. This role is responsible for managing dependencies, technical risks, release schedules, budgets, scope changes, and program communications while driving alignment across multiple teams. Success in this role requires strong technical acumen, program leadership skills, and the ability to influence cross-functional teams to deliver complex technology initiatives in accordance with Delta methodologies and software development best practices. Essential Responsibilities Lead complex technical programs involving In-Flight Entertainment and Connectivity (IFE&C) platforms, software development, hardware integration, and aircraft technology deploymentsPartner with engineering, product, operations, certification, and vendor teams to plan and execute program objectivesDevelop and maintain integrated program plans, schedules, milestones, dependencies, budgets, and deliverables while tracking progress against program objectivesSupport Agile software development activities, working closely with technical leaders, developers, testers, business analysts, and stakeholders to support successful program deliveryCoordinate activities across software, hardware, connectivity, and aircraft integration teams to ensure successful program deliverySupport aircraft certification, testing, validation, and deployment activities in coordination with engineering, certification, and operational teamsIdentify, manage, and communicate program risks, issues, dependencies, and mitigation plansDrive alignment across cross-functional teams and ensure clear ownership of deliverables and commitmentsProvide regular status reports to stakeholders, sponsors, and leadership on program progress, risks, and key decisionsFacilitate program reviews, governance meetings, and executive communicationsManage scope changes and ensure program objectives remain aligned with business prioritiesCreate and maintain project management deliverables including project plans, budgets, resource plans, risk registers, implementation plans, and status reportsEnsure project team's adherence to established Delta project methodologies and standardsEffectively coordinate with technology, business, operations, and vendor teams to support successful program executionSupport deployment planning, operational readiness, and transition activitiesContinuously identify opportunities to improve program execution, team collaboration, and delivery processes What You Need To Succeed (Minimum Qualifications) Thorough knowledge and experience with project and program management processes and tools, with emphasis on software development methodologies, systems integration, and technology deliveryBachelor’s degree with 5+ years of related work experience in technology, technical program management, or project management, OR MBA with 3+ years of related work experience in technology, technical program management, or project management, OR 7+ years of relevant work experienceDemonstrated ability to lead cross-functional technical initiatives within a matrixed organizationPrevious experience as a Technical Program Manager, Program Manager, Project Manager, Team Lead, or similar technical leadership roleAbility to develop program plans, manage priorities, and proactively address risks, dependencies, issues, and schedule impactsProven successful history of enterprise-level implementations, integrations, or complex technology deploymentsExperience working with Agile and traditional project delivery methodologiesAbility to communicate effectively with technical teams, business stakeholders, and executive leadershipStrong organizational, analytical, and problem-solving skillsProven ability to influence stakeholders, build alignment, and drive accountability without direct authorityExperience using project and program management tools such as Jira, Azure DevOps, Confluence, Smartsheet, Microsoft Project, or similar platformsStrong PowerPoint, presentation, and written communication skillsConsistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.Willing to travel up to 25% of the time What Will Give You a Competitive Edge (Preferred Qualifications) Experience coordinating efforts across engineering, operations, IT, aircraft certification, and vendor organizationsExperience supporting aircraft systems, aviation technologies, connectivity solutions, or other regulated technology environmentsExperience managing third-party suppliers, technology vendors, or strategic implementation partnersFamiliarity with aircraft certification, testing, validation, or operational deployment activitiesProcess improvement, business transformation, or organizational change management experienceQuality assurance, testing, validation, or operational readiness experiencePMP or other project/program management certifications Benefits And Perks To Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives401(k) with generous company contributions up to 9%New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthDomestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goalsWorld-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare