Manager, In Room Dining

Position Overview

The In Room Dining Manager is responsible for managing In Room Dining operations, ensuring superior guest experiences. The position works closely with the In Room Dining team to lead efficient, organized, and quality-oriented operations to maximize financial results and guest satisfaction.

Essential Duties And Responsibilities

• Implement and train Members on the menu concepts, ensuring guest satisfaction and alignment with brand standards

• Partner with In Room Dining Leaders to monitor performance, implement processes to evaluate guest reviews to ensure meet guests satisfaction

• Preserve In Room Dining department policies and procedures to control food and labor costs while maintaining quality product, presentation, and service

• Provide guidance on food product, menu concepts, and guest service policies and procedures with Members

• Maintain standards and training to drive Member productivity and performance, monitor cost controls and overall profitability

• Oversee all in room amenities for VIP guest and guest recovery as well as online amenity programs

• Successfully oversee Hospitality small in room events

• Manage food inventory for the In Room Dining operations; manage monthly inventories, costing, purchasing, and budgeting

• Maintain complete knowledge of In Room Dining concepts, particular characteristics, food concepts, preparation method/time, portion sizes, garnishes, presentation, and prices

• Train and develop Members to be knowledgeable in promoting the In Room Dining offerings in becoming a recognized culinary destination by creating memorable guest experiences

• Train the staff in menu offerings, general food concept knowledge, and service; mentor, coach, and inspire the staff

Qualification Requirements

• Must be at least 21 years of age

• Bachelor's degree in business management, hospitality, culinary and/or relevant experience as in Food & Beverage operations

• Three (3) or more years of prior relevant experience in management in Food and Beverage, at a luxury property preferred

• Complete knowledge of health and safety regulations

• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP

• Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs

• Strong overall knowledge of menu preparation and presentation

• Excellent interpersonal skills to deal effectively with guests, Members, Leaders and other outside contacts

• Able to lead and mentor a team

• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail

• Willing and able to work a flexible schedule to include nights and weekends

• Work in a fast-paced, busy, and somewhat stressful environment

• Able to apply positive personalized service to every guest’s interaction

• Passion for excellent guest service and the hospitality service industry

Diversity Commitment

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Pay Transparency

Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Salary

$62000.00 per year - $72000.00 per year