Manager, Import/Export Onboarding & Compliance

About the role

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Responsibilities

• Assist customers and potential customers in navigating all regulatory requirements to ship product via rail between the US and Mexico
• Work closely with customers, customs brokers, CPKC, and freight forwarders to track and ensure on time product delivery that meets or exceeds customer expectations
• Cover railcar availability, interchange timing, terminal operations, and service disruptions
• Maintain audit-ready records in compliance with USDA, SENASICA, and customs requirements
• Review and validate import/export documentation including:
• Commercial invoices
• Folio 200
• Folio 500
• Pedimento
• Bills of lading
• Phytosanitary and sanitary certificates
• Bonded Documentation
• Inbound entry type 21
• Outbound entry type 31
• 300 logs
• 3499 OS&D log

Requirements

• 5 years of experience in cross-border logistics, import/export operations of perishable food
• High school Diploma
• Executive presence as this is a customer, and Government facing position
• Working knowledge of rail transportation, preferably with CPKC Rail or other Class I railroads
• Strong working knowledge of export laws and regulations governing the movement of perishable products between the United States and Mexico for both import and export shipments
• Strong understanding of cold chain requirements for frozen and chilled food products
• Bilingual proficiency (English and Spanish) required

What sets you Apart

• Experience with rail-served cold storage or transload operations
• Direct experience working with USDA, Customs, SENASICA inspection and clearance regulations
• Prior experience in meat, poultry, dairy, produce, or frozen foods logistics
• Knowledge of railcar temperature monitoring systems and EDI platforms
• Excellent communication and stakeholder management skills
• High attention to detail and regulatory compliance
• Strong problem-solving and expediting mindset
• Ability to work in fast-paced, time-sensitive environments
• Proficiency in transportation management systems (TMS) and Microsoft Office
• Ability to work flexible hours aligned with rail operations and inspections

Physical Requirements

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require visits to warehouse operations in temperatures at or below freezing
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds
• Requires the use of various electronic tools

What We Offer

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.