Manager, Implementation Project Management - TPA

Responsibilities

Lead and develop your team: Mentor, coach, and manage a team of Implementation Project Managers at varying experience levels, providing day-to-day guidance that builds capability and drives consistent, high-quality delivery across the portfolio.

Own complex client implementations: Serve as the client-facing expert on all operational aspects of Personify Health's health plan administration solutions — managing timelines, dependencies, risks, and stakeholder alignment from kickoff through go-live.

Drive proactive risk management: Identify implementation risks, dependencies, and barriers early, escalating issues and coordinating cross-functional resolution before they become client problems.

Manage escalations and ensure seamless handoffs: Resolve client and broker concerns with urgency and professionalism, and partner with account management and operations teams to ensure clients transition out of implementation without missing a beat.

Support business growth: Participate in pre-sales activities including RFP responses, prospect meetings, finalist presentations, and operational solutioning — bringing implementation credibility to the sales process.

Qualifications

Education & Experience: Bachelor's degree in a related field, or equivalent experience. 5+ years of project management or client implementation experience, with direct client and/or broker-facing responsibilities required. Experience in health plan insurance, benefits administration, or a TPA environment strongly preferred.

Technical Skills: Microsoft Office Suite Project management tools including Microsoft Project, Smartsheet, or similar platforms.

Benefits

The Highlights: Competitive base salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use what we build) Unlimited PTO—rest and recharge time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive real impact on people's health

Compensation

This position offers a base salary range of $90,000 - $105,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.