Technical Project Manager

About the role

Vibes’ Professional Services team delivers custom integrations and campaign solutions for enterprise clients, connecting their systems to our messaging, wallet, and RCS engagement platform. This role oversees multiple concurrent client engagements from start to finish, serving as a key point of contact for external stakeholders and ensuring projects stay on budget and on schedule.

Responsibilities

• Own multiple concurrent client engagements from kickoff through delivery and handoff.
• Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.
• Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery.
• Drive change orders and protect engagement margin.
• Track budget vs. actuals, utilization, and delivery risk across engagements.
• Flag slippage before it becomes a missed date or a margin problem.
• Maintain project artifacts, timelines, and documentation across all engagements.
• Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.

Internal CS Operations & PS Delivery

• Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.
• Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days.
• You make the developer assignment calls and track to closure.
• Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior Director.
• Serve as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.

Financial Tracking & Vendor Oversight

• Own PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects.
• Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to HubSpot so Finance knows exactly when to invoice.
• Own PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects.
• Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.

Reporting & Cross-Functional Coordination

• Own biweekly sprint review updates and rollup reporting to Tech Services and CS leadership.
• Present PS delivery status to the full Technology org in sprint reviews.

What you'll bring

• 3–5 years managing client-facing technical delivery projects in a SaaS, professional services, or consulting environment.
• Proven stakeholder management — comfortable setting expectations, saying no diplomatically, and absorbing client pressure without passing it to the team.
• Jira or Linear fluency, comfort navigating engineering systems like GitLab.
• Demonstrated ability to carry 15–20 concurrent projects without dropping fidelity.
• Commercial fluency: SOWs, change orders, billable hours, and budget-vs-actuals math.
• Enough technical depth — APIs, integrations, deployment pipelines to challenge estimates, understand what "done" actually means, and coordinate developers without micromanaging.
• Demonstrated ability to coordinate across technical and non-technical stakeholders simultaneously (developers, TAMs, CS, Sales, and Finance).
• Adaptable methodology agile where it helps, structured where it doesn't, without dogma in either direction.
• Strong written communication for async, documented coordination.

Preferred

• PMP certification.
• HubSpot experience, SOW tracking, project financial reporting, or CRM-adjacent workflows.
• Familiarity with mobile marketing platforms, messaging technology (SMS/MMS/RCS), or enterprise SaaS integrations.
• Vendor invoice management or financial oversight experience.
• Comfort with AI productivity tooling (Jira Rovo, Claude, Looker AI) or a track record of adopting and evangelizing new tools.

Who You'll Work With

• Enterprise clients, PS developers, Technical Account Managers, CS leadership, Product team, RCS Studio, DNA team, Sales, and Finance.

Compensation and Benefits

• The base salary for this role is $90,000 - $100,000 annually.
• Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
• Equal Opportunity Employer.