Manager, Implementation (Benefits)

We need to output HTML fragment with sections: About the role, Responsibilities (What You Will Do), Requirements (What You Will Need), Benefits? There's mention of salary range, competitive salary + benefits + equity. Benefits not detailed, but we have salary range. Should we include Pay section? The posting includes salary ranges. So we can include Pay section with those ranges. Benefits: they mention competitive salary + benefits + equity but no specifics; we should not create Benefits section unless specific content. So we omit Benefits. Schedule: not mentioned. So we omit. We need headings:

About the role

,

Responsibilities

,

Requirements

,

Pay

. Also maybe include a short paragraph for About Rippling? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". The posting includes "About Rippling" and "About The Role". We should include About the role? The "About The Role" section is present. Should we include an "About Rippling" section? The instruction: include a section ONLY when the posting has real, specific content for it. The "About Rippling" is descriptive about company; could be considered relevant but not required? Usually we might include it as a section? The headings list includes "About the role" as example. They didn't list "About the company". So we likely should not include About Rippling as a section; we can incorporate that info into a short paragraph maybe under a generic

but not as heading. However they said "Prefer a few substantive sections over many thin ones." So we can include About the role (the role description) as a paragraph maybe. The "About The Role" heading is present; we should use that as

About the role

and put the prose. Then Responsibilities: "What You Will Do" list. Requirements: "What You Will Need" list. Pay: salary ranges. We need to preserve all substantive information, not invent. Remove boilerplate like EEO, accommodation, etc. Also remove "Please be aware that all official communication..." etc. Also remove "Additional Information" etc. We need to format lists with

• . For prose use

  . Let's extract content. About Rippling paragraph: "Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes." We could include that as a short paragraph under About the role? Actually About the role section should contain the role description, not company overview. But we could include a brief intro before sections? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid having a paragraph before headings. We could include a short

  about Rippling as intro. But they said prefer few substantive sections; adding a paragraph is okay. But we need to preserve ALL substantive information. So we should include the company overview somewhere. Could be a

  before sections. Then About the role: The paragraph after "About The Role": "Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption. This role is to manage a team of 5-7 Benefits Specialists. This role is demanding as it encompasses- broker benefits, US Benefits, and Global BenAdmin. Each of these three areas is in different stages of process and product maturity. The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically- BenAdmin, Flex, COBRA/ACA), working with cross-functional stakeholders, and driving operational rigor. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards. This is a high-visibility role that also offers tremendous cross-functional (GTM and Product) opportunities due to Rippling’s focus on Benefits." We'll put that as

  under

  About the role

  . Responsibilities: list items from "What You Will Do". Let's extract each bullet: - Mentor, hire, and lead a global team of Ben Admin product specialists. - Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT. - Design and revise documentation to set the team up for success - Streamline our Direct and Broker BenAdmin implementation experience - Work cross-functionally with product and sales to build qualification processes for BenAdmin - Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings) - Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products - Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes - Serve as a connector between engineering, product, and other customer-facing teams - Managers may be required to directly lead or assist with customer implementations as needed We'll put each as
• . Requirements: list from "What You Will Need": - 7+ years of experience implementing SaaS products - 5+ years of experience with Benefits Administration (Implementation experience highly preferred) - 3+ years of people and team management experience - Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful) - Self-starter with a bias towards action, energized by a fast-paced environment and excited to build - Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems - Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain and your team - Able to work with cross-functional leaders to drive improvements to product and processes - A sense of humor, a can do attitude and a customer-focused mindset We'll put each as
• . Pay: The salary ranges: "The pay range for this role is: 111,000 - 166,500 USD per year(US Tier 1) 99,900 - 149,850 USD per year(US Tier 2) 94,350 - 141,525 USD per year(US Tier 3)" Also earlier: "This role will receive a competitive salary + benefits + equity." We can include that as prose before ranges. We'll put

  Pay

  then a

  with that info. We should not include Benefits section. We should strip boilerplate: equal opportunity, accommodation, office policy, etc. Now produce HTML fragment. Let's craft:

  Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

  About the role

  Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption. This role is to manage a team of 5-7 Benefits Specialists. This role is demanding as it encompasses- broker benefits, US Benefits, and Global BenAdmin. Each of these three areas is in different stages of process and product maturity. The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically- BenAdmin, Flex, COBRA/ACA), working with cross-functional stakeholders, and driving operational rigor. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards. This is a high-visibility role that also offers tremendous cross-functional (GTM and Product) opportunities due to Rippling’s focus on Benefits.

  Responsibilities

  • Mentor, hire, and lead a global team of Ben Admin product specialists.
  • Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.
  • Design and revise documentation to set the team up for success
  • Streamline our Direct and Broker BenAdmin implementation experience
  • Work cross-functionally with product and sales to build qualification processes for BenAdmin
  • Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)
  • Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products
  • Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes
  • Serve as a connector between engineering, product, and other customer-facing teams
  • Managers may be required to directly lead or assist with customer implementations as needed

  Requirements

  • 7+ years of experience implementing SaaS products
  • 5+ years of experience with Benefits Administration (Implementation experience highly preferred)
  • 3+ years of people and team management experience
  • Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful)
  • Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
  • Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems
  • Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain and your team
  • Able to work with cross-functional leaders to drive improvements to product and processes
  • A sense of humor, a can do attitude and a customer-focused mindset

  Pay

  This role will receive a competitive salary + benefits + equity. The pay range for this role is: 111,000 - 166,500 USD per year (US Tier 1); 99,900 - 149,850 USD per year (US Tier 2); 94,350 - 141,525 USD per year (US Tier 3).