Implementation Manager- Benefits
About the role
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Who you are
We're in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on a promising career at a rapidly growing scale-up. Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Do you thrive in transforming the way customers manage their payroll and benefits administration? Is helping customers navigate complex issues your passion? If this resonates with you, this role might be your ideal opportunity!
What you will do
Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert in US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload. In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up.
Requirements
- In-depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
- Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
- Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
- Experience guiding customers through system integrations and providing in-depth training sessions
- Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations
- Good understanding of SaaS and the technology industry
- Strong problem-solving skills and an ability to think outside of the box
- Ability to interact with product specialists and development teams around delivery/roadmap
- A can-do approach with the ability to thrive under pressure
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organisational skills including attention to detail and multitasking skills
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
Advantages
- Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator
- Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll
- Previous experience working with global teams
- Experience onboarding customers into a new payroll and benefit admin platform/service
- Experience using tools such as Zendesk, Slack, & Asana
- Experience working with APIs and integrations
Pay
Base salaries for this role range from $110,000 to $120,000. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate's depth of experience, their qualifications relative to incumbent employees, and their location—among other factors.
Benefits
- Stock options in a scaled, high-growth SaaS leader
- Comprehensive medical, dental, and vision coverage from day one
- 401(k) with a 3% company match effective the month following your start date
- Hybrid working model for Bobbers in the NY metro area
- Temporary remote work-from-anywhere in the world for up to 2 months (after 6 months of employment)
- Monthly wellness stipend to invest in your physical, mental, and overall wellbeing
- Work from home allowance to set up your home office
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- We love birthdays - take the day off and receive a special gift
- Two social impact days each year - to volunteer and give back to causes you care about
- Annual Headspace subscription and wellness benefits
- $2,500 employee referral bonus (plus ambassador incentives)
- Fun and frequent social events, both in-person and virtual