Manager, Imaging Services (MHO)

MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

About the role

Manages staff providing patient care services and assist with managing the overall operations of the department. Contributes to the development/revision of policies, procedures, protocols and standards of care. Serves as a representative of the department and acts as a liaison with other departments.

Responsibilities

• Maintains clinical skills and provides direct patient care as staffing patterns demand.
• Works with staff to develop interpersonal and conflict resolution skills.
• Serves as a resource and role model for Imaging Services staff.
• Aids in service recovery, resolves customer concerns, conducts investigations and intervenes when immediate attention is needed and reports results to the appropriate person.
• Leads and manages daily improvement initiatives to enhance operational efficiency, quality, and patient care outcomes.
• Covers staff work schedules, predicts short- and long-term staffing needs and adjusts staffing levels.
• Ensures the availability of equipment, supplies or other resources required for patient care.
• Assists the Director with managing the overall operations of the department by:
  • Participating in interviewing and the selection of new staff.
  • Conducting performance evaluations, providing coaching, and administering disciplinary actions in accordance with organizational policies.
  • Coordinating Quality Improvement/Quality Assurance activities.
  • Providing input into the formation of capital and operating budgets; also assisting with the implementation of cost-efficient programs.
  • Conducting product analysis and pursuing cost saving initiatives.
  • Assisting with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
  • Participating in hospital committees and activities assigned.
  • Assists director in preparing for department meetings as directed.
  • Affixing responsibilities as acting Director in director's absence.
  • Effectively rounding to maintain accessibility and visibility to department associates.
• Assigned modality coordinators report directly to the manager, who is responsible for their oversight, performance management, and development.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains current licensure, certifications, and registrations in accordance with regulatory and organizational requirements.
• Radiation therapy technicians are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education And Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor’s degree.
• American Registry of Radiologic Technologists (ARRT) registration is required.
• Indiana Radiologic Technologist license required.
• Registered as a Technologist (RT) by the American Registry of Radiologic Technologists (ARRT), or Certified Nuclear Medicine Technologist (CNMT), or Registered Diagnostic Medical Sonographer (RDMS) is required.
• A minimum of three years of radiology experience in an acute care setting including one year of experience in a leadership role is required.

Requires in-depth knowledge of radiology practices, equipment, policies, procedures and techniques utilized within the department.

Demonstrates solid management skills needed to provide effective direction and manage the effective utilization of resources; also requires the ability to promote teamwork.

Requires the interpersonal and communication skills necessary to build and maintain effective working relationships and interact in a highly effective manner with all levels of staff.

Demonstrates excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.

Demonstrate proficiency with modern digital tools and systems, including email, document creation and collaboration platforms, data management applications, and other business software.

Requires a strong customer service orientation.