Manager III Content Process Standards & Training

About the role

The Manager of PS&T Content is responsible for leading the development, implementation, and ongoing management of training materials, learning platforms, and content strategies that support organizational growth and operational excellence.

Responsibilities

• Design and maintain engaging, scalable training materials across multiple formats (digital, instructor-led, microlearning) to meet diverse learner needs.
• Oversee learning management systems (LMS) and other digital platforms to ensure seamless delivery and tracking of training programs.
• Manage and develop a team of content creators, instructional designers, and training specialists by prioritizing growth through coaching, feedback, and career development opportunities.
• Build collaborative partnerships with subject matter experts, operations leaders, and HR to identify training needs and improvement opportunities.
• Use data and learner feedback to refine content and delivery methods, applying strategic business planning principles to align training initiatives with organizational priorities.

Qualifications

• Bachelor's Degree or equivalent of related work experience or 5-7 years of related work experience.
• 5-7 years of experience in managing a team responsible for the design and implementation of training programs.
• 5 years experience in designing training programs for a small to medium sized organization.
• Proficient in Microsoft Outlook, Teams, Visio, Word, Powerpoint, Share Point, LMS and Excel.
• Ability to interpret data, identify trends, and apply insights to improve training effectiveness.
• Strong written and verbal communication skills for creating clear content and stakeholder updates.
• Skilled at working cross-functionally and fostering partnerships to gather input and validate content.
• Able to coach, mentor, and create an environment where diverse perspectives are valued.
• Capacity to manage challenges constructively and adapt solutions to changing needs.
• Proficiency in administering and maintaining LMS platforms (e.g., SuccessFactors, Cornerstone).
• Experience with e-learning authoring tools (Articulate Storyline, Captivate), video editing software, and graphic design basics.
• Ability to use Excel, Power BI, or similar tools for reporting and insights.
• Familiarity with SharePoint, Teams, and other tools for content sharing and communication.
• Understanding how to leverage technology to streamline training delivery and track performance.

Preferred Qualifications

• Leverage Lean or Six Sigma experience.
• Masters Degree preferred.

Benefits

Flexible/ Hybrid Work Schedule: 3 in-person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville.

Pay

• Salary Range: $120,960 - $181,440 IL/MA/MD/NY Salary Range: $139,120 - $208,680