Manager II, Implementation Services Project Manager - Denver

About the role

The Manager II, Implementation Services Project Manager leads a team of Senior Project Managers across North America, managing and developing a team of three individuals, and running at least one customer engagement independently. This role sets the standard for delivery quality, builds strong partnerships with internal go-to-market teams, and helps shape how the practice scales.

Responsibilities

• Manage, develop, and mentor a team of Senior Project Managers, fostering a high-performance culture focused on delivery excellence and professional growth
• Own overall delivery quality across your team's portfolio, tracking project health, proactively resolving blockers, and stepping in as an escalation point when needed
• Partner with Sales, Customer Success, and Technical Account Management to ensure seamless handoffs, aligned expectations, and a world-class customer experience
• Build and maintain strong relationships with sellers and pre-sales teams across North America to grow the pipeline of Implementation Services engagements
• Connect directly with customers to champion our services, surface opportunities, and understand the impact of our program on their business
• Drive initiatives to improve delivery frameworks, tooling, and playbooks so the team can scale without sacrificing quality

Qualifications

• 5-7 years of people management experience, with a track record of developing high-performing project managers or delivery professionals
• Deep experience running complex, enterprise-level projects for SaaS implementations
• Rigorous about the fundamentals: scope management, risk identification, stakeholder alignment, and proactive communication are second nature to you
• Outstanding skills presenting to technical and executive audiences
• Experience with planning and scoping deals in a pre-sales capacity

Skills

• Able to travel via auto, train, or air up to 30% of the time across North America

Benefits and Growth

Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy programme for in-house networking, new hire stock equity (RSUs) and employee stock purchase plan (ESPP), continuous professional development, product training, and career pathing, an inclusive company culture, opportunities to join our Community Guilds and Inclusion Talks.