Manager II, Expert Insights - ECS

AlphaSense removes uncertainty from decision-making for the world’s most sophisticated companies. Our AI-powered market-intelligence platform delivers trusted insights from public and private content—equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research. Following the 2024 acquisition of Tegus, AlphaSense now combines complementary product and content capabilities to provide even more comprehensive insights across thousands of content sets. Over 6,000 enterprise customers, including a majority of the S&P 500, rely on our platform. Headquartered in New York City, AlphaSense employs more than 2,000 people globally with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

About the Team

At Tegus by AlphaSense, we partner daily with leading institutional investors, corporations, and consultancies to provide real-time industry experts that accelerate smarter investment decisions. The team is dynamic, results-driven, and customer-focused, overseeing the day-to-day operations of our Expert Call Services.

About the Role

The Operations Manager II will coach Analysts to meet and exceed monthly call quotas while delivering exceptional service in a fast-paced, high-energy, and collaborative setting. This role also involves coaching Client Research Managers (CRMs) to identify opportunities that increase engagement and call volume within their customer base, all while modeling and instilling AlphaSense values and culture.

Responsibilities

• Develop, manage, and incentivize Analysts & Customer Research Managers to achieve and exceed key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
• Interview, hire, and develop (including post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and perform regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Requirements

• 3+ years of client service experience and 1+ years of people management experience.
• Proven ability to train, coach, and mentor a team to deliver world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who can quickly grasp context and navigate ambiguity to identify core problems.
• Self-starter attitude with the ability to initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
• Undergraduate degree (bachelor’s preferred).

Pay

Total cash compensation range: $127,000 – $147,000 (Base: $108,000 – $125,000 + 18% bonus). Base compensation is benchmarked against similar-stage growth companies and internal comparables. Final offers consider candidate experience and expertise.

Benefits

You may also be offered a performance-based bonus, equity, and a generous benefits program.