Manager I, Technical Account Management

What You’ll Do

• Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
• Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
• Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
• Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
• Drive account strategy discussions focused on product adoption, expansion, and services delivery
• Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization
• Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
• Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team
• Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness

Who You Are

• An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization
• Comfortable leading teams of customer-facing technical professionals
• A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
• Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
• Certainly leading customer-facing conversations and navigating escalations with empathy and clarity
• Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
• A clear communicator who can influence without authority and align stakeholders around common goals
• Passionate about continuous improvement, operational excellence, and customer value