Manager I - Information Technology

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are integral to critical applications in the aerospace, transportation, medical, and energy markets. Building on its history of innovation, the company’s wrought and powder technology capabilities support next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

About the role

Manages the activities and personnel associated with the design, development, implementation, and support of short-term and medium-term Information Technology solutions. Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems. Aligns direction with IT Department Strategy and Standards or recommends changes as appropriate. Provides leadership for development of specific systems, system upgrades, and system support. Provides input to IT strategy, standards, guidelines, processes, and procedures in areas of expertise. Demonstrates ownership and accountability for a technology, technologies, or functional systems within scope.

Responsibilities

• Work extensively with Carpenter’s ITSM system to provide management reporting, analyze trends, and improve operational processes.
• Leverage AI technologies to improve service delivery.
• Adhere to ITIL best practices.
• Direct the activities and personnel for the design, development, implementation, and support of short-term and long-term Information Technology solutions.
• Provide leadership for IT strategy, standards, guidelines, processes, and procedures.
• Ensure delivery and support of new technology products meet business needs.
• Review and summarize key performance indicators (KPIs) for the previous 6 months for Infrastructure Services; create and measure performance where KPIs do not exist.
• Manage Service Desk services to meet or exceed targets defined in the Service Level Agreement (SLA) and identify updates or new SLAs.
• Provide leadership to fulfill operational responsibilities and deliverables for Service Desk and Level 2 Support.
• Oversee the Knowledge Management function.
• Analyze reports to identify trends and opportunities for process improvement and training.
• Provide performance management of vendor resources on the Service Desk team in collaboration with Service Desk Team Management.
• Provide performance review and input for Level 2 Support Team resources.
• Serve as the interface with Vendor leadership for delivery of services.

Requirements

• Four-year college degree required.
• 6 or more years of Information Technology experience required.
• 0-2 years of experience in a management role required.
• Knowledge of full software lifecycle management.
• Knowledge of disciplined problem-solving methods.
• Knowledge of positive employee relations practices.

Benefits

• Competitive salary
• Comprehensive benefits package including:
  • Life, medical, dental, and vision insurance
  • Flexible spending accounts
  • Disability coverage
  • 401k with company contributions
• Additional employee options available