Manager I, Global Fraud Investigator & Case Manager - (Global Remote)

Job Summary

The Global Fraud Investigator & Case Manager provides strategic direction for fraud risk management, oversees the assessment and investigation of fraud allegations, ensures compliance with CRS Allegation Management Policy & Procedures, and strengthens internal controls.

Roles And Key Responsibilities

• Provide strategic direction for fraud risk management in alignment with global compliance systems and internal/external stakeholders.
• Lead the continuous development and improvement of the global investigations framework and approach.
• Oversee and/or execute the assessment and investigation of fraud allegations for assigned cases, ensuring all steps are completed in accordance with CRS policies and regulations.
• Ensure case records are accurate and current in the CRS system, adhering to Allegation Management Policy & Procedures and meeting assigned timelines.
• Formulate effective root cause analysis to ensure proposed remediation measures are effective and sustainable, and follow up implementation with assigned personnel.
• Review processes of the organization and propose process innovations leveraging IT resources to improve process efficiency while maintaining data integrity and security.
• Prepare periodic summary reports that drive action planning and decision making for the GRC Team.
• Build capacity of country, regional, and departmental personnel, directly or through communities of practice, in fraud management and deterrence.
• Support the recruitment, onboarding, and mentoring of field-based personnel with fraud investigation responsibilities.
• Manage talent and supervise a team in the assigned area.

Knowledge, Skills And Abilities

• Excellent relationship management skills, influencing and securing buy-in from diverse individuals.
• Demonstrated success in building capacity of peers through various methods.
• Strong strategic, analytical, problem-solving, and systems thinking skills.
• Proactive, resourceful, and results-oriented approach to achieving goals.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Exceptional written and oral communication skills.
• Mastery in providing and receiving constructive feedback.
• Proficient communication in remote and matrix environments.
• Outstanding customer care and service orientation.
• Continuous improvement mindset and capacity for ongoing learning.
• Advanced planning, organizational, and analytical capabilities.
• IT, data logic, and data analysis skills.
• Working knowledge of USG and other donor sub-recipient requirements.
• Sense of humor and adaptability in various professional settings.
• Knowledge of accounting, procurement, internal control frameworks, and/or internal/external audits.
• Familiarity with the regulations of the US, the UK, and other major donor governments and organizations, such as the Global Fund, World Bank, etc.

Basic Qualifications

• Bachelor’s degree in accounting, audit, or other relevant fields.
• Minimum of five years related work experience, ideally with at least two years in an international or donor organization.

Preferred Qualifications

• Certifications such as CIA, CFE, or CPA or similar qualifications.

About Us

Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. We work to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work includes emergency response, HIV/AIDS, health, agriculture, education, microfinance, and peacebuilding. We welcome staff from all faiths and secular traditions who share our values and commitment to serving those in need. CRS is committed to safeguarding children and vulnerable adults from abuse and exploitation. Our work is guided by the principles of personal accountability, integrity, and collaboration. CRS offers a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. CRS is an equal opportunity employer.