Manager I, Documentation

Our client operates in the observability and security platform industry, addressing the challenge of managing technology complexity at scale. They provide unified visibility across applications, infrastructure, data, models, and security by leveraging AI to detect and resolve issues proactively. The platform is trusted globally by Fortune 500 companies and rapidly growing AI-focused businesses, enabling them to operate with greater clarity and confidence.

About the Opportunity

This role leads a growing technical documentation team responsible for creating high-quality, engaging content that supports users, developers, and site reliability engineers. The Manager I, Documentation oversees the development and maintenance of public product documentation, including APIs, SDKs, developer and security tools, and community integrations. It plays a critical role in ensuring documentation effectively supports product adoption and user success.

Responsibilities

• Manage 3-5 technical writers, guiding their daily work, project planning, and professional growth.
• Collaborate with Product and Engineering teams to develop and maintain public documentation.
• Research technical details by experimenting with the product, reviewing source code, and interviewing subject matter experts.
• Work with contributor communities and the documentation team to enhance documentation standards and processes.

Requirements

• 5-10 years of experience in researching and developing technical documentation related to databases, APIs, cloud infrastructure, and performance or security monitoring.
• 2-5 years managing a small team of technical writers, including coaching and project planning.
• Publicly available technical writing samples.
• Proficiency in reading at least two programming languages such as Ruby, Python, Go, or bash.
• Experience with documentation as code and familiarity with infrastructure technologies like IaaS, containers, Git/GitHub, and CI/CD tools.
• Ability to collaborate effectively with product managers, developers, and subject matter experts.

Pay

The estimated yearly salary range for this role is $131,000 to $193,000 USD. Compensation may include stock equity, employee stock purchase plans, and variable components based on qualifications and experience.

Benefits

• Stock equity (RSUs) and employee stock purchase plan (ESPP).
• Professional development, product training, and career pathing.
• Mentorship and internal networking programs.
• Inclusive company culture with employee resource groups.
• Mental health benefits available globally for employees and dependents.
• Competitive global benefits including healthcare, dental, parental planning, 401(k) with matching, paid time off, and fitness reimbursements.