Manager - Human Resources Business Partner, Northern Region

About the role

Serves as a strategic HR Business Partner for the Northern Region. Provides hands-on HR support by maintaining both a physical and virtual presence in the respective locations. Is a regular contributor to regional meetings, as well as management/staff meetings at the store-level. Is aware of all business issues and priorities, and provides focused support, coaching, and guidance to management.

Responsibilities

• Manages employee relations for the store locations and recommends appropriate employment action to maintain a productive, positive work environment.
• Empowers store management to manage employee disciplinary actions to ensure consistent, uniform, and fair application of company policies and procedures and governmental laws.
• With general supervision, conducts investigations, recommends solutions to issues, counsels employees, advises managers on discipline process and facilitates dispute resolution.
• Responsible for HR headcount budget, new headcount requests, and maintenance of organizational charts for region; partners pro-actively with Talent Acquisition Manager on full cycle recruiting processes to meet the various staffing needs within the Region.
• Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP’s to ensure that we hire key talent with a focus on the candidate experience.
• Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
• Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
• Works closely and collaboratively with HRBP team to support with implementing new programs and initiatives that impact employee engagement; supports the VP, HR and Regional VP with special projects, initiatives, and goals to enhance the overall employee experience.
• Responsible for the management of the company’s annual performance review process and 30/60-day new hire review process. Creates and designs content of the performance reviews in alignment with goals of the company.
• Assists in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.

Supervisory Responsibility

NO – This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions.

Budget Responsibility

YES – Manages HR budget sheet with Compensation Manager for recruiting and hiring processes; assists retail management in monitoring payroll budget for location, controlling overtime and staying within budget for salary; creates and maintains budget for recruitment and associated systems.

Decision Making Responsibility

• Recruitment and hiring
• Employee Relations / Dispute Resolution

Requirements

• At least 3 years of experience in a HR Business Partner role
• Experience leading HR functions in a multi-unit environment; high volume, high-traffic, and high-visibility environments preferred
• Experience in luxury retail and/or service-oriented organization; direct retail store experience preferred
• Strong skills in high volume employee relations, talent development, recruiting, and performance management
• Exceptional relationship-building skills to create long-lasting impact to client group
• Solid understanding of HR policies and procedures, Federal and State employment laws, compliance and reporting requirements
• Strong counselling approach and proven ability to influence others and support where needed
• Excellent written and verbal communication skills; comfortable with public speaking
• Strong interpersonal skills with a focus on internal customer service; ability to coach and empower others
• Strong active listening skills
• Demonstrated ability to use technology (i.e., Excel, PowerPoint, Word, HRIS systems) to gather, interpret, organize, and present data
• Sound judgment and critical thinking skills; successful management of multiple projects and competing priorities while balancing the needs for quality with meeting deadlines
• Detail oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented organization
• Possess business acumen and are operationally sound
• Kind, but effective leadership style. Demonstrates humility, compassion, and approachability in all interactions
• Comfortable with fast paced environment; ability to prioritize effectively and independently
• Bachelor’s Degree preferred
• Travel required, store visits to each boutique within Region annually

Pay

The range for this position is $90,000 – $110,000 annually. Actual rates are determined on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!