Manager HR Technology/Shared Services
Mission, Values and Service Goals
Mission: We deliver outstanding care, inspire health, and connect with heart.
Values: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Strategic Leadership & Alignment
Lead and align HR Technology, Analytics, and Shared Services activities with HR and organizational strategy. Provide vision and direction for an integrated HR service delivery model, leveraging technology and tiered shared services to improve efficiency, quality, and cost of service. Partner with HR Leadership, HR Operations, HR Centers of Excellence, IS, and business leaders to ensure systems and services support key HR and business processes.
HR Technology Management
Oversee implementation, enhancement, and ongoing maintenance of HR technologies and HR Technology platforms. Coordinate HR technology projects, upgrades, integrations, security, testing, and vendor relationships in partnership with IS. Ensure system stability, data integrity, compliance, and proactive issue resolution. Identify and implement opportunities for process automation and technology-enabled improvements.
Analytics, Reporting & Data Governance
Lead development and delivery of HR analytics, dashboards, reports, and key performance indicators. Ensure timely, accurate distribution of operational, compliance, and strategic HR reports. Analyze trends and metrics to provide insights and recommendations to HR and organizational leadership. Maintain strong data governance, privacy, and compliance practices across HR systems.
HR Shared Services Operations
Lead the HR Shared Services team responsible for associate data transactions, onboarding/offboarding, HR administration, self-service support, and first-level associate inquiries. Establish and manage a tiered shared services model based on service complexity and impact. Ensure accurate and timely processing of HR transactions and compliance with regulations and internal policies. Serve as escalation point for complex operational issues and coordinate with HR Centers of Excellence as needed.
Continuous Improvement & Change Management
Define, track, and report HR Shared Services and HR Technology KPIs. Lead continuous improvement initiatives across HR technology, analytics, and shared services. Leverage industry best practices and benchmarking to enhance HR service delivery and user experience. Drive adoption of HR systems, processes, and shared services through change management and communication.
Training, Communication & Enablement
Oversee development and delivery of training programs for HR team members and end users. Ensure creation and maintenance of HR systems documentation and job aids. Promote knowledge sharing and best practices across HR and the organization.
People Leadership
Lead, coach, and develop HR Technology and Shared Services team members. Direct workload prioritization, performance management, and career development. Foster a collaborative, accountable, and continuous-learning team environment. Participate in hiring, onboarding, coaching, and performance evaluation of team members.
Organizational Responsibilities
Participate in department meetings, committees, and special projects as requested. Maintain compliance with organizational policies, regulatory requirements, and education standards. Support Beacon’s six-point Operating System (The Beacon Way): Leverage innovation everywhere; Cultivate human talent; Embrace performance improvement; Build greatness through accountability; Use information to improve and advance; Communicate clearly and continuously.
Leadership & Team Development
Select, orient, train, and supervise staff; evaluate performance and make decisions for pay increases, promotions, and disciplinary actions. Ensure the ongoing development of staff and the existence of a collaborative, positive work environment. Review the department's performance in relation to established goals; implement changes to effect continual improvement in the services provided. Ensure effective working relationships by staff with all members of the health care system.
Commitment to Beacon's Six-Point Operating System
Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously.
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, Computer Science, or a related field required; Master’s degree preferred. Minimum of seven to eight years of progressive HR experience, including leadership roles. Experience in HR technology, analytics, and shared services environments strongly preferred. Healthcare HR or HR Technology experience preferred.