Manager, HR Business Partner - The Landmark

Key Responsibilities

• Serve as a trusted advisor and strategic partner to business leaders across The Landmark.
• Partner with leaders to align people strategies with commercial priorities, operational excellence, and client experience goals.
• Influence and coach leaders through organizational challenges, performance management, change management, and team effectiveness.
• Utilize people analytics, business trends, and workforce insights to support strategic decision-making and talent planning.
• Maintain a strong understanding of business performance, operational priorities, and luxury retail dynamics to effectively advise leaders.
• Partner closely with Employee Relations on escalated matters, investigations, performance concerns, and policy interpretation.
• Provide thoughtful, balanced, and solution-oriented guidance to leaders and employees.
• Coach leaders on navigating sensitive conversations with professionalism, consistency, and empathy.
• Ensure all employee matters are handled with discretion, integrity, and a strong understanding of risk mitigation.
• Promote a culture of psychological safety, respect, and professionalism across the organization.
• Champion an exceptional employee experience grounded in transparency, communication, recognition, development, and inclusion.
• Lead and support initiatives that strengthen engagement, retention, morale, and organizational culture.
• Partner with leaders to ensure consistent communication practices and meaningful employee touchpoints across the business.
• Support and execute recognition and celebration initiatives that reinforce engagement and performance.
• Ensure leadership behaviors and people practices consistently align with company expectations and values.
• Support talent reviews, succession planning, and internal mobility discussions to strengthen organizational bench strength.
• Partner with leaders to identify high-potential talent and create meaningful development opportunities.
• Coach leaders on performance management, employee development, and career conversations.
• Collaborate with Talent Acquisition to support hiring strategies, workforce planning, onboarding, and employer branding initiatives.
• Drive a “Talent is Our Obsession” mindset by helping leaders unlock and maximize individual potential.
• Partner with leadership on workforce planning, organizational structure, and staffing strategies that support business objectives.
• Support organizational change initiatives and help leaders navigate transitions effectively.
• Monitor staffing needs, scheduling considerations, and organizational efficiencies.
• Identify opportunities to streamline communication, improve operational effectiveness, and enhance employee productivity.
• Support execution of key people processes and initiatives across the employee lifecycle.
• Champion inclusive leadership practices and help foster a diverse and equitable workplace.
• Partner with leadership to embed DEIB principles into talent, development, engagement, and business practices.
• Coach leaders on inclusive behaviors, bias mitigation, and equitable decision-making.
• Support DEIB initiatives, programming, and employee engagement opportunities across The Landmark.

Required Qualifications

• 5–8+ years of progressive Human Resources experience, preferably within luxury retail, hospitality, or customer-centric environments.
• Experience supporting fast-paced or multi-functional business environments.
• Strong knowledge of talent strategy, employee relations, workforce planning, performance management, and organizational effectiveness.
• Exceptional interpersonal, communication, coaching, and relationship-building skills.
• Strong business acumen with the ability to connect people strategy to business performance.
• Ability to influence and partner effectively with leaders at all levels.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Bachelor’s degree required.

Preferred Qualifications

• Experience within luxury retail or hospitality environments strongly preferred.
• Experience supporting high-volume or flagship operations preferred.
• HR certification and/or advanced degree preferred.
• Experience leading employee engagement, culture, and change management initiatives preferred.