Manager Hospital Care Coordination

About the role

The Manager Hospital Care Coordination provides overall management of the department team members. They monitor length of stay and identify ways to reduce length of stay through case management and identification of safe alternatives to inpatient care. They promote and support BayCare's strategic directions and goals, including reducing hospital readmissions, observation lengths of stay, patient experience, and team member as customers. They collaborate with ancillary departments, community agencies, and administration to achieve efficiency and effectiveness throughout the continuum of care.

Responsibilities

• Maintains and monitors length of stay and identifies ways to reduce length of stay through case management and identification of safe alternatives to inpatient care.
• Promotes and supports BayCare's strategic directions and goals, including reducing hospital readmissions, observation lengths of stay, patient experience, and team member as customers.
• Collaborates with ancillary departments, community agencies, and administration to achieve efficiency and effectiveness throughout the continuum of care.
• Provides leadership for disease management and care management processes, including identification of target populations, review of evidence-based guidelines, development of protocols/interventions, and evaluation of outcomes.
• Formalizes care coordination processes, roles, responsibilities, policy, and procedures and continuously updates documents as improvements are implemented.
• Oversees regulatory requirements.

Requirements

• Education: Bachelor’s degree in Nursing or Healthcare Management; OR Master’s degree in Social Work, Mental Health Counseling, Community Counseling, Human Services, or a related field.
• Experience: Minimum of 3 years of experience in Acute Care, Case Management, or Social Services; Minimum of 2 years of experience in a lead, coordinator, or manager role in a related field.

Qualifications

• Licensure/Credentials: Current one of the following: Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC).
• Preferred Certifications: CCM (Certified Case Manager), ACM (Accredited Case Manager), CMAC (Case Management Administrator Certification), CMGT-BC (Nursing Case Management Board Certified).

Skills

• Strong communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of healthcare regulations and compliance.
• Excellent interpersonal and collaboration skills.

Benefits

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match, and additional yearly contributions. BayCare also provides yearly performance appraisals with merit increases, yearly team award bonuses, community discounts, and the opportunity to be part of an amazing team and a great place to work!

Position Details

• Facility: St. Josephs Hospital Main
• Location: Tampa, FL
• Status: Full Time, Salaried
• Shift Hours: 8:00 AM – 5:00 PM

BayCare Values

• Demonstrate a consistent commitment to BayCare Health System's core values of trust, respect, and dignity in all interactions with patients, families, team members, and the community.
• Supports our shared responsibility to achieve excellence in the communities we serve.

Leadership Competencies

• Communication: Communicates in a clear, authentic, and transparent manner to meet the needs of others to ensure messages are received and mutually understood.
• Emotional Intelligence: Demonstrates self-awareness and manages one’s emotions. Recognizes and responds constructively to others' emotions and builds meaningful relationships.
• Talent and Team Development: Develops team members and teams by empowering them, setting clear expectations, providing learning opportunities, and supporting ongoing growth.
• Change Champion: Demonstrates a commitment to enhance performance by engaging and promoting change, continuous improvement, adaptability, and innovation.
• Collaboration: Collaborates by sharing responsibility, transparent exchange of information, and collective problem-solving to achieve mutually beneficial solutions.
• Results Driven: Takes ownership of outcomes by setting clear, measurable goals and aligning team efforts and resources to achieve them.
• Inclusion and Belonging: Creates an inclusive environment that values all perspectives, respects individuality, and fosters an environment where all feel a sense of belonging.