Manager, HOA Operations @ Iron Oaks

About the role

The HOA Operations Manager leads the team that is the first impression for guests entering the community, helping maintain the aesthetic beauty of the community by working with the ALC Committee, issuing permits, enforcing the Covenants, Conditions and Restrictions, Architectural/Landscape Guidelines, Rules and Regulations, and other governing documents of the community.

Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSGR) to support the achievement of company goals.
• Work with the Director of Finance, Director of Community Services, and General Manager to prepare and execute the annual departmental budget.
• Work with fellow Association department heads to develop long and short term plans to assure continued safety of the Association members, guests and vendors.
• Act as Association liaison for local law enforcement authorities.
• Maintain gate host team schedules, training manual, and information logs.
• Work with Patrol officers to ensure the safety of Association members, guests and vendors.
• Maintain accuracy of HOA and Tops [One] software system by ensuring all new information is entered immediately, staying updated on changes to the software, and continuously working with the team on training in the system.
• Ensure accuracy of all Architectural/Landscape guidelines, rules and regulations, and other governing documents by providing knowledgeable and informative input on necessary changes and feedback during Architectural/Landscape committee meetings regarding all Architectural documents.
• Develop educational programs, notices, and/or postings for distribution to homeowners via available websites, e-mail, or newsletters that provide information on maintaining the Association’s standards.
• Communicate the core values and mission of BlueStar Resort & Golf (BSGR) to support the achievement of company goals.
• Work closely with the ALD Administrative Assistant to ensure that the Homeowner database is current, functional, and secure.
• Work closely with Director of Community Services to develop, manage, track and update the Architectural/Landscape Department financial budget.
• Work closely with the Director of Facilities regarding mechanical issues related to the community access points.
• Provide weekly updates to the Director of Community Services concerning active ALC permits and/or HOA violations.
• Meet with homeowners and contractors to resolve various questions, inquiries, and conflicts that may have occurred or may occur in the future.
• Work closely with the ALC Chairperson to ensure complete Association compliance.
• Develop, hire, train, coach, supervise, guide, evaluate, and discipline staff as necessary while cultivating a positive team environment.
• Ensure that timekeeping records of all staff are consistently up to date and accurate for proper payroll processing.
• Cook up coordination the resale disclosure process.

Qualifications

• Bachelor’s degree in related field preferred.
• Two to three years’ homeowners’ association management experience required.
• Four to five years’ related experience in management, decision making or related discipline such as marketing or marketing communication.
• Base knowledge of local plants and landscape material is helpful.
• Computer literate with working knowledge of Microsoft Office and Tops [One] software.
• Able to write reports and business correspondence.
• Strong analytical, organizational, interpersonal and communication skills, with excellent negotiation and customer services skills and an ability to respond to the needs and requests of members and the committee.
• Demonstrate initiative, with an ability to think, work, solve practical problems, and make decisions based on group input and sound judgment.
• Flexible schedule to include evenings and weekends, as well as possible travel.
• Valid driver’s license is required.

Skills

• Highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Role model and able to live our BlueStar core values:
• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit

Benefits

• New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.