Manager, Healthcare AI & Revenue Cycle Management

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your impact, advance your skills, deepen your experiences, and have the flexibility to find new areas of inspiration, consider a career in Advisory.

Responsibilities

• Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, through site observations, stakeholder interviews, document review, data-driven insights, and process mapping.
• Leverage AI building capabilities to enable revenue cycle and access functions including: Electronic Health Record platforms (EHR), Customer Relationship Management (CRM), payment management, process automation, mobile experience, and analytic tools.
• Work with clients to design or redesign business processes integrating AI tools for optimized efficiency, incorporating tools and techniques such as RPA/IA while utilizing and adapting to KPMG methodologies and tools for typical and complex situations.
• Facilitate program and project management office activities, preparation and review of engagement work papers, written briefings, and status reports to present to healthcare clients, including action items and issue/risk logs.
• Conduct research, perform data collection, analysis, synthesis, and narrative development to support project deliverables and presentation content for clients and the KPMG project team both independently and collaboratively.
• Manage an internal team of engagement resources to achieve desired outcomes, provide mentoring services to peers and staff-level resources, and serve as Performance Management Leader for Associates, including annual performance reviews.

Requirements

• Minimum five years of consulting experience focused on operations performance improvement, systems integration, or equivalent industry experience (front, middle, and back office experience preferred).
• Minimum two years of direct supervisory experience, with preference for two to three years of experience managing teams.
• Bachelor's degree from an accredited college/university; preferred concentrations include Health Care Administration, Business, Management Information Systems, Economics, Industrial Engineering, and Accounting.
• Progressive experience using AI tools in implementing operational improvement plans across all phases of healthcare revenue cycle management and patient access, including financial clearance, scheduling, referral management, billing, follow-up/collections, and vendor management.
• Experience building AI tools to handle, analyze, and evaluate large data sets with advanced analytics and visualization tools; working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design.
• Deep understanding of the intersection of AI capabilities around scheduling/registration functions, financial clearance, clinical documentation, care delivery and care coordination, patient flow/throughput, referral management, clinical/operational/financial analytics, reporting, and key initiatives such as patient experience transformations.
• Proficiency with foundational consulting skills such as analytical, written, and verbal communication; possess appropriate client presence, facilitation, and presentation abilities.
• Ability to travel as necessary.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

• Comprehensive medical and dental plans, vision coverage, disability, and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and another around the July 4th holiday.

Additional details about benefits can be found on the KPMG US Careers site under Benefits & How We Work.