Manager: Guest Services

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

Benefits

• Free ski passes for employees, discounted lift tickets for friends and family, and free ski/snowboard lessons
• Discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development opportunities
• Referral Program

About the Role

This position serves as Beaver Creek Resort's winter seasonal manager for the Guest Services department and is responsible for delivering exceptional guest experiences throughout the resort. The role oversees Guest Services, Lost & Found, Ski Valet, the Slope Side Lounge, and the Volunteer Program, ensuring that every guest interaction reflects Beaver Creek's commitment to world-class hospitality. The manager leads daily operations, guest recovery efforts, and employee development while overseeing labor and expense budgets. This role fosters a culture of service excellence, teamwork, accountability, and continuous improvement.

Responsibilities

• Provide leadership and oversight for resort Guest Services operations, including in-resort Guest Services, Lost & Found, Ski Valet, the Slope Side Lounge, Volunteer Program, and Employee Center
• Lead and support both in-resort and on-mountain guest service functions, volunteer engagement, and iconic guest experiences such as Cookie Time
• Coordinate staff and volunteer recruiting, hiring, training, scheduling, and coaching
• Develop leaders within the Guest Services organization to strengthen leadership capabilities and prepare employees for future growth opportunities
• Establish goals, development plans, and performance expectations for direct reports while ensuring effective hiring, training, coaching, and accountability
• Resolve guest concerns in a timely and professional manner, utilizing service recovery best practices to exceed guest expectations and strengthen guest loyalty
• Foster a positive, engaging, and professional work environment while maintaining courteous and respectful communication with employees, guests, volunteers, and partners
• Manage labor, operating, and departmental budgets while identifying opportunities to improve efficiency and enhance the guest experience
• Utilize resort technology systems and reporting tools with a high degree of accuracy to support daily operations and decision-making
• Continuously assess operational performance and guest feedback to identify service enhancements and operational improvements
• Ensure compliance with all safety policies, procedures, and operational standards to promote a safe environment for guests, volunteers, and employees
• Participate in resort-wide initiatives and best-practice groups focused on guest service excellence and operational effectiveness
• Partner with resort departments to support overall operational success and deliver a seamless guest experience throughout Beaver Creek

Requirements

• Proficiency in Microsoft Office and the ability to quickly learn new technology platforms and operational systems
• Strong analytical and data-driven decision-making skills
• Demonstrated project management and organizational abilities
• Proven change management experience, including the ability to champion and implement new initiatives
• Exceptional written and verbal communication skills
• Strong conflict resolution, de-escalation, and guest recovery capabilities
• Experience leading and inspiring large teams, volunteers, and cross-functional groups
• Ability to effectively manage vendor relationships, timelines, budgets, and project deliverables
• Strong business acumen with an ability to balance guest experience, operational efficiency, and financial performance
• Objective and collaborative approach to supporting resort-wide operational goals

Pay

The expected pay range for this position is $57,784.00 - $71,664.00.

Schedule

• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No