Manager - Guest Services

Qualifications

• Bachelor's degree with 5+ years of relevant experience in comparable areas (e.g., hospitality management, healthcare and hospital setting, hotel management, restaurant management, retail, physician office, nonprofit business operations).
• Prior experience in customer relations and management of day-to-day business operations.
• Demonstrated success managing front-line teams/ resources/ timelines preferred.
• Experience in defining and driving policies and processes within the area is preferred.
• Extensive experience leading guest services or similar operations end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred.
• Experience in leading and mentoring teams.
• Proven management performance in an earlier role.

Skills

• Strategic thinker,
• Excellent communicator,
• Collaborator,
• Problem solver,
• Team motivator.

Physical Demands and Working Conditions

• The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to finger, handle, or feel, and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to comply with all applicable federal, state, and local safety and health regulations.

Compensation

A reasonable estimate of the current salary range is $86,320 - $154,960 per year for the role of Manager - Guest Services.