Manager Guest Relations and Risk

About the role

This role provides strategic oversight in identifying, evaluating, and mitigating operational risks across both Caesars Republic and Harrah’s Lake Tahoe properties, ensuring adherence to corporate standards, regulatory requirements, and industry best practices.

Responsibilities

• Implements and manages Risk Control Profile at Lake Tahoe property as outlined by Caesars Corporate Risk Management department.
• Manage programs and provide guidance to Property Leaders in areas of regulatory compliance to include, but not limited to, OSHA, EPA, DOT, Fire/Life Safety.
• Drives positive culture surrounding safety and other Risk Management Department initiatives.
• Collaborate with Third Party Administrator to manage Workers’ Compensation and General Liability claims.
• Maintain Company post-hire drug and alcohol testing program.
• Conduct some regulatory compliance training and ensure departmental training compliance in accordance with Agency and Company guidelines.
• Manage Property Authorized Driver program.
• Communicate effectively with guests and Team Members of all levels.
• Deliver superior internal and external service.

Qualifications

• College Degree and/or minimum 5-7 years related experience in Risk Control.
• ARM certification preferred.
• Literate and fluent in English. Bilingual preferred.
• Working knowledge of fundamental Nevada Workers’ Compensation statutes, some knowledge of California Workers’ Compensation guidelines preferred.
• Working knowledge of current OSHA regulations, key programs, and record keeping.
• General knowledge of current respective Department of Transportation (DOT) and Environmental Protection Agency (EPA) regulations, and current International Fire Code.
• Must be highly organized with strong attention to detail.
• Ability to think critically and work unsupervised to accomplish tasks.
• Able to effectively adapt to changing environment, and possess ability to meet compliance deadlines.
• Strong background in use of Microsoft Office, and ability to efficiently utilize other risk, claims or compliance-based software.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Additional Requirements

• Must be able to continuously maneuver around office area and throughout the hotel/casino property.
• Must be able to occasionally lift up to 50 pounds.
• Must be able to bend, crouch, kneel, twist, and work at a desk when performing administrative functions.
• Must be able to respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment.