Manager, Guest and Manager Experience Team

Job Summary

The Natural History Museum of Utah is seeking a Manager of the Guest and Member Experience Team (GMET) to oversee the Museum's annual Museum Membership program and the daily operations of the GMET team.

Responsibilities

• Meet annual membership goals by overseeing the successful execution of NHMU's annual Museum Membership program, including onsite and direct mail renewal campaigns, onsite sales efforts, fulfillment efforts, member-specific events, and more.
• Develop initiatives to increase acquisition and retention as well as set membership sales goals for team members and work with staff to achieve these through training, coaching, and sales incentives.
• Serve as the public-facing ambassador for the Museum Membership program.
• Collaborate with other members of the Philanthropy and Communications department to ensure Museum guests and Members receive current, accurate, and consistent messaging across the Museum's communications channels.
• Ensure the highest quality of onsite experience and customer service for guests, Members, and NHMU colleagues.
• Supervise and mentor the six full-time members of the GMET staff.
• Recruit, hire, train, and retain nearly 20 part-time employees who work as GMET Associates and Sr. Associates, performing essential Museum functions such as admission and membership sales, assisting guests in exhibitions, and serving as receptionists for Museum staff.
• Develop and implement regular trainings to help the GMET team achieve the highest level of customer service standards and membership sales performance.
• Collaborate with other members of the Philanthropy and Communications department to advance department goals including the execution of philanthropic, member, marketing, and PR events and activities.

Minimum Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Department may hire employee at one of the following job levels: Senior Supervisor, Program Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
• Preferences: Passionate about leading a diverse team to advance the Museum's mission, willing to work hard to meet the highest standards of customer service, and eager to collaborate with colleagues across departments to meet ambitious goals and objectives. Previous Museum experience, as well as experience in retail environments with specific sales and performance goals, is a plus.

Special Instructions

Requisition Number: PRN45516B

Full Time or Part Time? Full Time

Work Schedule Summary: The standard work schedule is five days a week. As the Guest and Member Experience Team is critical to enabling NHMU to serve guests seven days a week, the schedule includes at least one Saturday or Sunday weekly. Holidays and occasional evenings based on NHMU operations and Museum special events are also anticipated.

Department: 00018 - Utah Museum of Natl Hist Oper

Location: Campus

Pay Rate Range: $44,500 to $64,900

Close Date: 7/29/2026

To apply, visit https://utah.peopleadmin.com/postings/204431