Manager, Global Solutions

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines, EFW is uniquely backed by Estes Express Lines’ extensive line haul network, offering clients a hybrid transportation network.

About the role

The Manager, Global Solutions (GSM) is accountable for developing new business and securing incremental revenue and market share through promotion and sales of all services and products to target and establish accounts.

Responsibilities

• Identify business opportunities and generate profitable sales in both new and existing accounts to meet or exceed monthly, quarterly, and annual business revenue goals and sales quotas.
• Assist in the development and implementation of sales plans that support increased sales.
• Contribute to the company’s growth by closing deals, handling objections, negotiating terms, and guiding prospects toward making a purchase.
• Identify and build strategic relationships with potential customers through calls, emails, networking, and referrals to maintain a pipeline of qualified leads.
• Work closely with marketing, customer support, and other departments to ensure a seamless customer experience.
• Act as a trusted advisor by understanding customer needs and providing tailored solutions, leveraging in-depth knowledge of the company’s products and services.
• Provide excellent post-sale support to ensure customer satisfaction, monitor and review customer sales activity, and adjust strategies as needed.
• Utilize the EFW CRM to track customer interactions, manage leads, and update sales pipelines.
• Facilitate regular meetings with clients and operations staff to evaluate performance and address challenges.
• Prepare and present sales reports to managers to share customer feedback and help improve products or services.
• Stay informed about industry trends, competitors, and market conditions to refine sales strategies.
• Prioritize tasks and manage time effectively to balance prospecting, meetings, and follow-ups.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business publications, networking, and participation in professional organizations.
• Attend training sessions, workshops, and conferences regularly.
• Meet or exceed minimum sales levels as outlined in the EFW sales plan.
• Support and promote company core values.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Requirements

• Minimum of a bachelor’s degree (or equivalent) and a minimum of five years of sales experience plus four years of industry experience. A combination of experience and/or education will be considered.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Ability to stay motivated and bounce back from rejection or setbacks.
• Maintain stable performance under pressure or opposition.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Demonstrated knowledge of sales concepts, methods, and techniques, with a commitment to continuous improvement.
• Strong interpersonal skills (maturity, good judgment, diplomacy, and patience) and consulting/presentation skills.
• Demonstrated skills in organization, group process, problem identification, and resolution at both strategic and functional levels.
• Cognizant of domestic and international regulatory compliance laws related to the supply chain and transportation industry.
• Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
• Excellent spelling, grammar, and written/oral communication skills.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions requiring ingenuity and analysis.
• Must be eligible to work in the United States. EFW will not sponsor a new applicant for employment authorization for this position.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Pay

Base salary of $75,000.00 to $95,000.00 plus commissions, incentives, and an expense plan.

Schedule

• Regular attendance is required.
• Periodic travel up to 25% required.

Work Environment

• Typically sitting at a desk or table; intermittently sitting, standing, walking, or stooping.
• Normal office environment.