Manager, Global Sales Operations, Account Management
About the role
The Expansion Central Ops team is a global sub‑function within Delivery Commercial Operations (DCO) that serves as the “Scale Engine” for the Account Management organization. The mission is to empower every Account Manager (AM) to maximize portfolio growth at scale by eliminating capacity and operational friction and building unified tooling infrastructure that saves time and multiplies market impact. As a Manager in Central Operations you will be the custodian of the AM experience, the architect of their commercial velocity, and a trusted advisor to business leaders, turning strategic vision into lived reality through high‑priority projects spanning AI experimentation, tooling, workflow efficiency, and portfolio health.
Responsibilities
- Partner closely with commercial leadership to provide high‑level visibility into funnel health, program adoption, and capacity metrics, serving as a consultative voice on growth strategies.
- Own and execute end‑to‑end global initiatives aimed at optimizing AM productivity, managing capacity allocation, or designing frameworks for portfolio value maximization.
- Deep‑dive into complex lifecycle workflows to identify friction points and “shadow work.”
- Design, govern, and scale unified global methodologies (e.g., pipeline hygiene, sales playbooks, handoff protocols) to replace regional fragmentation.
- Collaborate with Tech and Product partners to influence tool roadmaps and architect next‑generation workspace enhancements.
- Scout and pilot AI‑driven automation and agentic workflows to build an intelligent, unified workspace that minimizes clicks‑to‑action for the field.
- Drive alignment and rollout of high‑stakes, cross‑functional programs, acting as the central gatekeeper for feedback and managing user‑behavior change across diverse global regions.
Basic qualifications
- 6+ years of professional experience in Sales Operations, Revenue Operations, Program Management, Commercial Excellence, or Strategic Operations.
- Bachelor’s degree or equivalent practical experience.
- Advanced proficiency in data manipulation (e.g., Excel/Google Sheets) to diagnose operational bottlenecks and translate funnel metrics into business cases.
Preferred qualifications
- Demonstrated ability to lead, negotiate, and influence senior cross‑functional partners (Product, Tech, Regional Sales) without direct authority.
- Proven track record of managing complex, end‑to‑end global or regional projects, including milestone mapping, risk mitigation, and KPI tracking.
- Strong interest or practical experience leveraging generative AI, automation tools, or low‑code environments to optimize workflows.
- Experience operating within a central strategy or global operations team, building high‑impact structures and processes from scratch.
- Direct experience with Customer Success platforms (e.g., Gainsight) or CRM workflows (Salesforce) and an understanding of how system UI/UX impacts sales rep behavior.
- Proven playbook for leading large‑scale system migrations, behavioral rollouts, or operational handoffs across multi‑regional field teams.
- Strategic, process‑first thinker who builds sustainable, long‑term operational frameworks rather than only addressing immediate tactical fires.
Pay
Base salary ranges: Chicago, IL – $146,000 – $162,000 per year; New York City, NY – $162,000 – $180,000 per year; San Francisco, CA – $162,000 – $180,000 per year. All U.S. locations are eligible for Uber’s bonus program, may receive equity awards, and other forms of compensation.
Benefits
- Eligibility to participate in Uber’s bonus program.
- Potential equity awards.
- 401(k) retirement plan.
- Comprehensive benefits package (health, dental, vision, etc.).
- Requirement to spend at least 50 % of time in‑office unless approved for full remote work; some roles require full‑time in‑office presence.