Manager, Global Reverse Logistics

About the role

Verkada is looking for a commercially minded, customer-centric Manager of Global Reverse Logistics to join our team in San Mateo. This role holds complete P&L accountability for Verkada's global reverse logistics business.

What You'll Do

• Own the global reverse logistics P&L while optimizing spend across transportation, 3PL processing, inventory carrying costs, and asset recovery yields.
• Champion the end-to-end return journey by streamlining the RMA lifecycle to reduce turnaround times, boost NPS, and hit strict SLAs for enterprise clients.
• Scale and architect our global network of return hubs and consolidation centers across Americas, EMEA, and APAC to minimize transit costs and speed up processing.
• Enforce strict SLAs, processing accuracy, and shrinkage limits across global 3PL partners through rigorous vendor management and KPI tracking.
• Partner with Sales, Finance, Legal, and Customer Support to turn customer friction into operational fixes and build scalable return policies.
• Manage the health, velocity, and accuracy of replacement pools and returned inventory within the ERP system to eliminate bottlenecks and maximize hardware recovery value.

What You Bring

• 8–10+ years of leadership in global logistics or supply chain, with a dedicated focus on reverse logistics, RMA operations, global logistics for hardware or retail - electronics experience preferred.
• Proven ability to perform cost-benefit analyses on network adjustments, freight optimization, and vendor contracts.
• Expert-level mastery of logistics KPIs (e.g., Dock-to-Stock time, RMA cycle time, 3PL inventory accuracy, freight spend efficiency, and customer satisfaction metrics).
• Proficiency utilizing enterprise ERP infrastructure (NetSuite, SAP, Oracle) combined with data analytics tools (SQL, Tableau, or advanced Excel, Claude, etc.) to build performance dashboards and extract operational insights.
• Bachelor’s degree in Supply Chain, Logistics, Finance, or equivalent experience; relevant certifications (CSCP, Lean Six Sigma) are a plus.
• A customer-first mindset that treats reverse logistics as a value-add touchpoint for brand loyalty rather than just a cost center.
• You know how to build mutually beneficial relationships with global 3PLs while maintaining the firm leverage required to enforce strict performance standards.
• Willingness to travel up to 25%

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plansNationwide medical, vision and dental coverageHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving optionsExpanded mental health supportPaid parental leave policy & fertility benefitsTime off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick timeProfessional development stipendWellness/fitness benefitsHealthy lunches provided dailyCommuter benefits

Additional Information

You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time. Annual Pay Range At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)