Manager Global Product Quality Assurance

About the role

Victaulic is a global leader in mechanical pipe joining solutions, serving the fire protection, industrial, mining, and commercial building markets worldwide. With over 100 years of innovation and engineering excellence, Victaulic provides mechanical pipe joining systems that offer superior installation productivity and operational reliability. Our products and services are trusted by contractors, engineers, and facility owners in more than 120 countries, making us the industry standard for mechanical pipe joining solutions.

This position is located at our World Headquarters and requires onsite daily attendance with no remote option. The role involves 10-20% domestic and global travel and relocation assistance is offered. Please note that this position is not eligible for visa sponsorship.

Responsibilities

• Manage and develop a global team of quality professionals, including conducting regular 1:1s, performance reviews, career development planning, and succession planning activities.
• Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues.
• Globally manage the Change Control Document (CCD) process to include coordination with internal and external stakeholders, and initiate product/process reviews related to change control activities.
• Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications.
• Serve as the primary quality interface with customers, sales teams, and Application Engineering regarding product quality concerns and resolutions.
• Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and ensuring quality requirements are validated prior to product launch.
• Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine scope of affected installations and inventory.
• Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues.
• Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations.
• Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes.
• Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting.
• Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods.
• Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams.
• Support root cause analysis investigations for field failures, utilizing appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues.
• Perform special projects as assigned by the Director, Product Quality Assurance.

Qualifications

• Bachelor’s degree in Engineering required (Mechanical, Materials, or Industrial preferred). Advanced degree desirable.
• 10+ years of progressive experience in Quality Assurance, Quality Engineering, or related field within a manufacturing environment.
• 5+ years of experience managing and developing teams, including demonstrated success in coaching, performance management, and talent development.
• Experience leading or supporting root cause analysis and corrective action processes (8D, DMAIC, 5-Why, etc.).
• Strong customer-facing communication skills with demonstrated experience interfacing with customers on quality matters.
• Demonstrated ability to present to executive and senior leadership audiences with clarity and confidence.
• Familiarity with statistical concepts and their application (control charts, process capability, Pareto analysis). Knowledge of advanced statistical methods a plus.
• Strong strategic thinking and problem-solving abilities with a track record of data-driven decision making.
• Proficient in the use of electronic systems and software (MS Word, Excel, Power BI, Minitab). Experience with QMS systems preferred.
• Knowledge of Victaulic product line desired.
• Excellent written and verbal communication skills.
• Able to make independent decisions, prioritize competing demands, and operate with minimal supervision.
• Able to travel domestically and internationally as required (estimated 10-20%).
• Current or prior ASQ CQE, CQM, or Six Sigma Black Belt certification desired.
• Demonstrated ability to operate independently, influence cross-functional stakeholders, and drive organizational outcomes with broad scope and minimal direction.