Manager, Global Product Analytics and Data Science

Job Summary

About the Role

The Global Product Analytics team at Ticketmaster partners across Product, Design, Engineering, Marketing, Strategy, and Finance to shape the fan experience and drive business growth at scale. The team leverages experimentation, behavioral analytics, predictive modeling, and AI-powered insights to inform product strategy, optimize digital experiences, and support smarter decision-making across global markets.

THE TEAM

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives.
• Lead data science workstreams including predictive modeling, segmentation, and forecasting to drive product decisions and revenue impact.
• Evaluate and prototype AI-powered analytical solutions that support forecasting, product optimization, and operational efficiency.
• Utilize data analysis to uncover trends, patterns, and opportunities that influence product strategy and experience optimization.
• Develop dashboards and recurring analyses to monitor product performance and proactively surface opportunities for revenue and experience improvement.
• Present findings and recommendations to technical and non-technical audiences in a clear and compelling manner.
• Support data governance and ensure the accuracy, reliability, and consistency of analytics reporting.
• Partner with Product, Design, Engineering, and Marketing teams to support roadmap prioritization and business planning.

What You Will Be Doing

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives.
• Lead data science workstreams including predictive modeling, segmentation, and forecasting to drive product decisions and revenue impact.
• Evaluate and prototype AI-powered analytical solutions that support forecasting, product optimization, and operational efficiency.
• Utilize data analysis to uncover trends, patterns, and opportunities that influence product strategy and experience optimization.
• Develop dashboards and recurring analyses to monitor product performance and proactively surface opportunities for revenue and experience improvement.
• Present findings and recommendations to technical and non-technical audiences in a clear and compelling manner.
• Support data governance and ensure the accuracy, reliability, and consistency of analytics reporting.
• Partner with Product, Design, Engineering, and Marketing teams to support roadmap prioritization and business planning.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Exceptional communication and storytelling skills with the ability to translate complex data science and analytical findings into clear, compelling narratives for senior executives.
• Advanced proficiency in Python applied to statistical modeling, predictive analytics, segmentation, forecasting, and machine learning in a product or digital analytics context.
• Hands-on experience with generative AI, LLM applications, and AI-enabled analytics workflows, with a track record of applying these to improve analytical outcomes.
• Strong expertise in SQL and Google BigQuery.
• Experience working with large-scale datasets and cloud-based platforms such as Databricks.
• Hands-on experience with digital analytics platforms such as Adobe Analytics, Google Analytics, Contentsquare, Monetate, or Mixpanel.
• Familiarity with A/B and multivariate experimentation frameworks.

Behavioral Skills

• Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data-driven strategic business insights.
• Ability to build rapport and trust with diverse team members and stakeholders.
• Openness to diverse perspectives and ideas.
• Ability to identify and focus on high-impact tasks and goals.
• Strong organizational and time management skills with the ability to meet deadlines and commitments.
• Flexibility to adjust to changing priorities and evolving business environments.
• Resilience in the face of setbacks or obstacles.
• Strong problem-solving mindset with intellectual curiosity and attention to detail.
• Ability to work collaboratively and contribute positively within a team-oriented environment.
• Demonstrates Ticketmaster values through reliability, teamwork, integrity, and belonging.

Benefits & Perks

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• WEALTH: 401(k) program with company match, stock reimbursement program.
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• OTHERS: Volunteer time off, crowdfunding match.

Work at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this role. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.