Manager, Global Performance Enablement & Delivery (Hybrid)
Overview
The Ideal Candidate is a/an:
- Strategic Systems Architect
- Performance & Metrics
- Consultation
- Risk & Governance
Key Responsibilities
- Global Supplier Governance
- Performance Metrics & Scorecards
- Strategic Relationship Management
- Cross-Functional Optimization
- Change Management & Innovation
- Workforce & Retention Strategy
- A "Virtual-First" Governance Ecosystem
- Hybrid Delivery Excellence
Skills & Competencies Needed to Be Successful
- Systems Thinking
- Strategic Consultation
- Instructional & Facilitation Acumen
- Executive Storytelling
- Global Cultural Competence
Basic Qualifications
- At least 5 years of experience in learning facilitation, instructional design, or L&D operations.
- At least 4 years of experience in supplier, vendor, or third-party relationship management within a global or multi-timezone environment.
- At least 3 years of experience leading cross-functional teams or managing vendor performance in a professional environment.
- At least 3 years of experience in project management, change management, or operational infrastructure development.
- At least 2 years of experience analyzing operational performance metrics to drive strategic decisions (efficiency, quality, and compliance indicators).
Preferred Qualifications
- Bachelor’s Degree
- 7+ years of experience in global Learning and Development, Quality Assurance, or Vendor Operations.
- 5+ years of experience in the financial services, fintech, or technology industry.
- Proficiency with data analytics and visualization tools (Tableau, Snowflake) and advanced Google Suite or Microsoft Office applications.
- Proven experience managing large-scale, international training operations and governance frameworks within a Business Process Outsourcing (BPO) model.
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- McLean, VA: $134,400 - $153,300 for Learning Manager
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Application Information
No agencies please. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.