Manager, Global Intern Evaluations & Offboarding Experience, Amazon University Talent Acquisition (AUTA)

Key job responsibilities

• Global Evaluation & Offboarding Operations: Owns end-to-end global intern evaluation and offboarding lifecycle—leading scheduling, execution, and quality assurance of Intern Evaluation Forms (IEF) and Intern Evaluation Meetings (IEMs) across AMER, EMEA, APJC, and LATAM. Oversees peak standups (daily/weekly), IEM SLA compliance reporting, and escalation resolution. Conducts mid-peak health checks and process adjustment reviews. Architects comprehensive global intern conversion framework for AUTA in partnership with AUTA Recruiting Delivery teams.
• Global Process Standardization & Simplification: Leads end-to-end IEM process mapping and standardization across all regions.
• Bar Raiser (BR) IEM Securement & Management: Leads strategy and execution for BR participation in SDE-1, Science, and MBA IEMs. Drives BR and hiring manager enablement and self-service tools. Expands BR participation to additional roles as aligned to business strategy.
• Manager & Stakeholder Readiness: Implements regional engagement strategy for all intern managers, interns, Bar Raisers, and stakeholders globally.
• Evaluation Tools & Technology: Drives critical IEF and IEM tech enhancements and Intern Enablement Dashboard (IED) improvements that eliminate manual intervention in partnership with tech and analytics teams.
• Measurement & Process Optimization: Develops metrics and analytics frameworks measuring evaluations and offboarding effectiveness. Optimizes processes and mechanisms based on data-driven insights.
• Data Stewardship & Analytics: Owns global data integrity strategy; leads comprehensive data audits to identify and resolve discrepancies between upstream/downstream workflows and analytics output. Partners with analytics team to build sustainable dashboards providing high-integrity, real-time visibility into early career talent health.
• Innovation and Continuous Improvement: Stays abreast of industry best practices and emerging trends in university programs. Drives and implements innovative solutions to enhance experience and program outcomes. Gains efficiencies through AI-powered tools.
• Team Leadership and Development: Leads and develops a global team of Program Managers and Program Coordinators. Instills operational excellence and develops surge support staffing plans in partnership with Recruiting Services and Recruiting Coordinators for peak weeks.

About the team

At Amazon University Talent Acquisition (AUTA), we're revolutionizing how the world's most innovative company attracts and develops its next generation of leaders. As Amazon's early career pipeline, we manage global university recruiting across internships, full-time roles, and apprenticeships through cutting-edge AI technology and strategic partnerships with top universities worldwide. Our team operates at massive scale while maintaining an unwavering focus on finding the best talent, driving innovation in candidate experience through personalized journeys, and identifying emerging talent in fields like Generative AI and Robotics that will shape the world's future.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in stakeholder management, including influencing executive level global leaders
• 5+ years of relevant professional experience including team leadership
• Strong program management fundamentals including: stakeholder alignment and governance, program execution and change management, performance management, and resource management
• Operations management fundamentals: process design and optimization, root cause analysis, defect prevention and management
• Demonstrated ability to coordinate effectively, work under pressure to meet critical deadlines, and remain flexible in a changing environment
• Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership
• Knowledge of Lean Six Sigma and process improvement methodologies
• Experience using Amazon AI tools for automation and process improvement initiatives
• Relevant experience leading cross-functional programs or projects using project-management methodologies
• Relevant experience leading a cross-regional team in a global environment
• Relevant experience leading projects with a wide range of stakeholders, including peers and senior leadership