Manager, Global Content Delivery

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ.

About the role

This role provides senior operational leadership for the delivery, implementation, and optimization of global ministry resources, ensuring that approved content and products are effectively deployed, adopted, and sustained through Associate Offices and Ministry Partners worldwide. The Manager translates ministry growth strategy into scalable delivery and implementation systems, leading teams responsible for global media delivery, translation, localization, product launch, and implementation workflows. Through continuous improvement and innovation, the Manager ensures that ministry resources are delivered with excellence, launched successfully, and transitioned effectively to ongoing partner success management, resulting in increased ministry impact, operational efficiency, and partner satisfaction across diverse global contexts.

Responsibilities

• Owns and manages end-to-end global content delivery workflows for video, audio, and textual assets
• Oversees translation, localization, and quality-assurance processes for global content delivery
• Oversees production of the international broadcast
• Develops and maintains a proactive global content production and delivery plan aligned with ministry growth strategy under the direction of the Director of Global Ministry Delivery
• Pioneers and operationalizes the use of artificial intelligence to scale multilingual translation, localization, and content delivery across text, audio, and video formats, enabling broader global ministry impact and partner access
• Manages and develops formal implementation plans for both associate offices and ministry partners to ensure smooth onboarding, transition to other GMD teams, and successful use of Focus on the Family products
• Develops, manages, and continuously improves global implementation frameworks for approved ministry products, programs, and strategic initiatives across Associate Offices and Ministry Partners
• Leads cross-functional implementation planning, ensuring new products are operationally ready for global deployment, including content availability, licensing structures, training resources, delivery systems, and implementation documentation
• Coordinates product licensing, deployment, and initial adoption efforts with Associate Offices and Ministry Partners to ensure timely and successful product activation
• Establishes implementation milestones, readiness criteria, and success benchmarks for product launches and partner onboarding activities
• Ensures successful transition of implemented products, partners, and Associate Offices to the Manager, Global Partner Development & Success through formal handoff processes, documentation, and defined ownership transfer standards
• Maintains visibility and reporting on the status of all active product implementations, identifying risks, barriers, and opportunities to improve launch effectiveness and partner adoption
• Collaboratively produces and manages a unified growth and delivery plan along with the Manager, Global Partner Development & Success under the direction of the Director of Global Ministry Delivery
• Utilizes and maintains implementation tools like product best practices, playbooks, partner and associate office timelines, and goal development to support ministry partners and associate offices
• Directly supervises staff and/or contractors responsible for global video delivery, audio production, and translation coordination
• Establishes, documents, and continuously improves delivery processes, systems, and service-level expectations
• Leads innovation and optimization efforts, evaluating emerging technologies and workflows to improve delivery efficiency, scalability, and quality
• Ensures content delivery meets established technical, theological, and organizational quality standards
• Tracks delivery performance and reports progress, risks, and improvement opportunities to leadership
• Participates in budgeting and resource planning related to global content delivery operations
• Contributes to cross-departmental initiatives related to global ministry delivery
• Performs other duties as assigned in support of organizational objectives

Requirements

Character/Spiritual

• Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
• Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
• Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
• Engages in Christian ministry
• Demonstrates behaviors aligned with FOF core values

Personal Characteristics

• Demonstrates Christ-like humility, integrity, and servant leadership
• Maintains professionalism, adaptability, and composure under pressure
• Values continuous improvement and collaborative problem-solving

Knowledge/Experience

• Bachelor’s degree in a related field required
• 5–7 years of experience in global media delivery, content operations, or production management
• Experience working across cultures and time zones preferred
• Functional foreign-language skills a plus
• In-depth knowledge of FOF mission, philosophy, values, and objectives

Skills, Abilities, and Special Talents/Gifts

• Strong operational leadership and systems-thinking capability
• Ability to innovate and solve complex delivery challenges
• Strong analytical, organizational, and process-design skills
• High attention to detail and quality
• Effective written and verbal communication skills

Stewardship

• Employees are held accountable for faithful stewardship of resources, budgets, and responsibilities
• Demonstrates accountability and ownership for all duties of the role

Managerial Scope

• Manages the Specialist, Global Content Creation
• Manages specialized staff and vendors whose work impacts multiple regions and ministries

Working Environment

• Office work environment
• Fast-paced and changing operational context
• Occasional domestic and international travel, including limited evenings or weekends

Pay

$72,904 to $87,153

Benefits

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.