Manager - Global Business Services (GBS) - Strategy

About the role

The role is part of Deloitte's Global Business Services (GBS) team, serving as a trusted advisor and thought partner to CFOs, CAOs, and other executive clients focusing on captive and outsourced operations. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions.

Responsibilities

• Lead GBS transformation initiatives spanning strategy, operating model design, governance, and implementation
• Assess current-state service delivery models, processes, and technologies to identify opportunities for improvement
• Design future-state operating models and processes that improve performance, scalability, and standardization
• Develop business cases, economic models, and executive-ready materials to support key decisions
• Translate business requirements into practical solutions enabled by digital, automation, AI, and workflow technologies
• Build trusted client relationships and drive alignment across business, functional, and technology stakeholders
• Support change management efforts to enable adoption of new processes, technologies, and ways of working
• Lead project teams, coach junior practitioners, and ensure high-quality deliverables
• Contribute to proposals, pursuits, and broader practice development activities
• Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver client solutions

Qualifications

• Bachelor's degree from an accredited university
• 8+ years of relevant consulting experience in a professional services environment, or in an industry transformation or strategy role
• 3+ years of direct people management experience, including leading teams on complex projects
• Experience with shared services, outsourcing, offshoring, or back-office functional optimization
• Experience designing, implementing, and optimizing service delivery models for multi-function or single-function organizations
• Strong financial modeling, business case development, and analytical skills, including proficiency in Microsoft Excel
• Knowledge of ERP functionality and how it enables GBS operations
• Familiarity with data visualization tools such as Tableau or Power BI
• Familiarity with ServiceNow, Salesforce, or other workflow and customer-oriented platforms
• Experience with digital transformation, AI, and automation technologies relevant to GBS operations
• Experience across multiple GBS functional pillars, such as HR, IT, Finance, Procurement, Commercial Operations, or Legal
• Ability to create compelling presentations and storyboards for executive and working teams
• Must be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future
• Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve