Manager, Fraud & Complaints, Solar Servicing

About the role

The Manager, Fraud & Complaints, Solar Servicing is responsible for the resolution of complex investigations, protecting the Bank from legal, financial, reputational, and operational risk. This role manages a team of internal and/or external (vendor) Fraud & Complaints staff to complete thorough investigations into complaints and suspected fraudulent activities, including those involving installer, borrower, sales representative, and first-party and third-party fraud. This role is also responsible for identifying and implementing process enhancements to automate tasks, boost productivity, and generate insights for the team.

Responsibilities

• Manage a team of internal and/or external (vendor) Fraud & Complaints staff to complete thorough investigations into complaints and suspected fraudulent activities, including those involving installer, borrower, sales representative, and first-party and third-party fraud.
• Identify and implement process enhancements to automate tasks, boost productivity, and generate insights for the team.
• Responsible for the resolution of complex investigations, protecting the Bank from legal, financial, reputational, and operational risk.

Requirements

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions.

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc
• Communicate clearly verbally and/or in writing with others

Qualifications

Reasonable accommodations may be made to enable employees to perform the essential functions.

Skills

Reasonable accommodations may be made to enable employees to perform the essential functions.

Benefits

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!

Pay

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $75,000 (entry level qualifications) to $80,000 (highly experienced).