Manager, FP&A - Customer Care

About the role

This role is responsible for managing financial and business analyses in support of the Vivint Customer Care business (Call Center). Working closely with business leaders and FP&A leadership, this role leads monthly and quarterly variance analysis and coordinates annual budgets, long-term plans, and recurring forecasts.

Responsibilities

• Own and coordinate Customer Care operating expense budgets, forecasts, cost analyses, reporting needs, and ad hoc requests (including forecast inputs into the Financial Planning and Reporting system).
• Develop monthly actuals and forecast variance analyses used to complete the monthly business review.
• Prepare monthly, quarterly, annual, and ad hoc reports for senior leadership and executive management.
• Continuously improve reporting and analysis to provide clearer insight into financial performance and support business growth.
• Partner with business leaders to develop reporting that increases clarity and supports informed operating decisions.
• Respectfully challenge current financial, reporting, and operational processes.
• Lead or support special projects assigned by management.

Requirements

• Bachelor’s degree from an accredited college or university in Business, Finance, Accounting, Economics, or a related discipline.
• Five or more years of financial analysis experience (Corporate Finance, FP&A, Accounting or related fields (Operations or Call Center experience preferred).
• Proficiency with reporting and financial systems (e.g., SAP, FPR, HFM, Adaptive, Snowflake, SQL Server, Tableau, Power BI) as well as high proficiency with Microsoft Excel and PowerPoint.
• Strong personal code of ethics and demonstrated ability to maintain confidentiality.

Skills

• Maintains a high level of curiosity and determines why results occurred and how the business should adjust, not only what happened.
• Works independently with initiative and self-motivation while collaborating effectively in a highly matrixed stakeholder environment.
• Adapts effectively to new and changing environments.
• Works effectively in a fast-paced environment with tight deadlines, multiple assignments, and a high degree of accuracy.
• Quickly conceptualizes and assimilates data to derive insight and take appropriate action while maintaining a broader business perspective.
• Builds positive stakeholder relationships, communicates effectively with varied audiences, influences decisions, and challenges constructively.
• Connects financial performance to operational and industry factors.
• Mindset to challenge ideas, make data-driven decisions, and think like a consultant.

Benefits

• Free daily lunch and drinks onsite.
• Paid holidays and flexible paid time away.
• Employee, friends, and family discounts.
• Onsite health clinic, gym, and recreation amenities.
• Medical, dental, vision, and life coverage, plus a 24/7 medical hotline.
• 401(k) plan with employer match.
• Employee Resource Groups.

Schedule

Ability to Work onsite in Lindon, UT Monday‑Thursday; flexible onsite/remote work on Fridays.