Manager, Customer Care
About the role
Department: Customer Care. Reports to: Director of Customer Care. MRP Customer Care’s primary function is to provide an exceptional customer experience from purchase order receipt to product delivery. The Customer Care Manager is responsible for the overall support and performance of the Customer Care department. The Customer Care Manager drives the operational strategy, technology roadmaps, and execution of support services for external commercial accounts and distributors. This role bridges the gap between commercial sales and post-sale operational excellence, leveraging Salesforce Service Cloud to optimize the customer lifecycle.
About MRP: MRP Solutions (MRP), a plastic cap manufacturer, is a leading provider of high-quality, injection molded plastic closures, jars and packaging components used every day by millions of consumers around the globe. But we offer more than just plastic caps and lids – we deliver industry-leading packaging solutions tailored to each customer’s unique requirements, providing best-in-class product protection while ensuring consumer confidence. MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity. By constantly innovating, MRP enables our