Manager for Emergency Roadside Assistance company

Benefits: Bonus based on performanceCompany carPaid time off About the Role: Pop-A-Lock is looking for a driven and experienced Manager to lead our Emergency Roadside Assistance operations in Brooklyn, NY. This is your chance to be the backbone of a fast-paced team that helps people every single day — when they need it most. If you thrive under pressure and love leading people, we want to hear from you! This is a management and supervisor position, but you will also need to perform roadside services. Responsibilities: Oversee daily operations of emergency roadside assistance dispatch and field teamsRecruit, train, and manage technicians to ensure top-tier service deliveryMonitor response times and KPIs to maintain service excellence standardsHandle escalated customer service issues and ensure swift, professional resolutionCoordinate scheduling, routing, and workforce management for field staffEnsure compliance with safety protocols, company policies, and local regulationsManage inventory, equipment, and vendor relationships to support field operations Requirements: 2+ years of management experience, preferably in roadside assistance, logistics, or field servicesStrong leadership skills with the ability to motivate and develop a teamExcellent communication and customer service skillsAbility to work in a fast-paced, 24/7 operational environmentProficiency with dispatch software, scheduling tools, or fleet management systemsValid driver's license with a clean driving recordProblem-solving mindset with the ability to make quick, sound decisions under pressureAndroid phone (no iphones) Necessary tools for roadside assistance. About Us: Pop-A-Lock is a nationally recognized leader in emergency roadside assistance and locksmith services, trusted by millions of customers across the country. Our Brooklyn team is proud to deliver fast, reliable help to drivers and families in their most stressful moments. We foster a culture of teamwork, integrity, and growth — making Pop-A-Lock a place where employees are proud to show up every day.