Manager, Food & Beverage

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety, and profitability initiatives are achieved within the lodge environment.

Responsibilities

• Oversee and take ownership of the daily functions of the lodge restaurant, bar, quick-service outlets, and banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals.
• Ensure all areas are strategically prepared for timely, thorough, and profitable guest service interactions.
• Assist F&B leadership in achieving operational objectives by contributing to strategic plans, preparing action plans, implementing production and productivity standards, resolving problems, and identifying system improvements.
• Actively participate in hiring, training, scheduling, coaching, and counseling team members; enforce policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensure compliance with Pack Member training courses in Great Wolf University.
• Support frontline staff in anticipating and attending to guests' needs to ensure maximum satisfaction.
• Supervise the preparation, presentation, and timeliness of all foods and beverages in all lodge venues, ensuring items meet recipe guidelines and flavor, quality, speed, and service standards.
• Assist in functional areas during peak demand times, including guest-facing roles in restaurants, bars, quick-service outlets, and banquets.
• Partner with Culinary and Purchasing Teams to maintain storeroom, cooler, and freezer organization, par levels, and adherence to health code requirements, including First-in/First-out protocols.
• Control cost of goods sold through regular review of portion control, preparation quantities, and waste minimization activities.
• Ensure strict adherence to all local and national standards of food handling, cleanliness, sanitation, organization, and maintenance, including daily/weekly/monthly cleaning schedules and internal safety audits.
• Work with F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitor equipment operation, perform preventative maintenance, troubleshoot breakdowns, and maintain supplies.
• Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded.
• Conduct department pre-shift meetings and service audits; course-correct service components to ensure guest satisfaction scores and company standards are achieved.
• Ensure the lodge complies with all minimum score goals for scheduled and non-scheduled safety inspections.

Requirements

• High School diploma or equivalent experience.
• Minimum of 1+ years of leadership experience in food & beverage, organizing a team for optimal customer service.
• Flexible scheduling based on business demands, including nights, weekends, and holidays as needed.
• Experience driving business, revenue, cost control, guest satisfaction, and employee engagement.
• Demonstrated experience leading teams to achieve or exceed goals.
• Strong attention to detail and time management skills.
• Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Familiarity with desktop and hospitality software (e.g., Microsoft Office Suite, payroll systems, POS).
• Successful completion of criminal background check and drug screen.
• Highly proficient with food safety and sanitation practices, rules, and regulations.

Desired Qualifications

• Bachelor’s degree in hospitality, business, or related field.
• Preferably 2 years in a similar role.
• Manager-level certification from a nationally accredited food safety training program.
• Manager-level certification from a nationally accredited alcohol awareness & safety training program.
• Effective communication and conflict resolution skills; proven teamwork.
• Training and/or experience with hands-on kitchen and bar equipment maintenance.
• Prior management experience in the hotel/resort industry.
• Strong analytical skills to understand and react to key business indicators.
• Prior experience developing and implementing safety plans in compliance with regulations (e.g., Ergonomics, Emergency Response, Injury and Illness Prevention, Hazard Communication Plans).

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist.
• Able to stand for long periods of time.

Pay

$70,000 annual base salary. An employee’s pay position within the salary range will be based on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business needs.

Benefits

• Medical, Dental, and Vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401K with employer match.
• Paid vacation time off.
• Paid parental leave.

Perks

• Exclusive perks for you, your family, and friends, including discounted vacations and employee referral incentives.
• Access to Great Wolf University for on-the-job, functional, and leadership training.
• Flexible scheduling and access to a holistic wellness program.
• Support through the Employee Assistance Program and Employee Relief Fund.
• Diversity and inclusion programs that celebrate uniqueness and foster a welcoming environment.
• Scholarship fund and talent development programs at all levels.