Jobs · Management · New Hampshire

Manager, Fleet Asset Lifecycle Operations

Merchants Fleet · Hooksett, NH · 1 mo ago
On-siteManagementFull-time

What You'll Do

  • Lead fleet lifecycle decisions for off-rent assets, including retain-versus-sell strategies based on age, mileage, utilization, equity, and reconditioning costs.
  • Oversee damage assessment processes to ensure accurate estimates, documentation, and quality standards.
  • Manage client escalations and dispute resolution while driving transparency, accountability, and cost recovery.
  • Reduce service cycle times through effective vendor management, capacity planning, and workflow optimization.
  • Oversee vendor performance across vehicle inspections, maintenance, body work, and repair completion.
  • Ensure timely and accurate operational data capture, including repair status, vendor assignments, and estimated completion dates.
  • Partner with remarketing teams to optimize vehicle disposition timing and sales channel selection.
  • Monitor aging inventory and execute strategies that minimize depreciation exposure and improve throughput.
  • Identify and implement process improvements that enhance efficiency, consistency, and quality.
  • Leverage reporting and analytics to drive performance across key metrics, including cycle time, utilization, repair costs, and damage recovery.
  • Lead cross-functional initiatives, system enhancements, and operational improvement projects.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications & Skills

  • Strong analytical mindset with the ability to translate data into actionable business decisions.
  • Deep understanding of fleet operations, asset lifecycle management, and cost optimization.
  • Proven experience managing vendor relationships and driving performance across distributed partner networks.
  • Demonstrated success implementing process improvements and operational efficiencies.
  • Excellent communication, stakeholder management, and cross-functional collaboration skills.
  • Ability to balance strategic planning with hands-on execution.
  • Advanced proficiency with reporting and data analysis tools such as Power BI, Excel, or similar platforms.

Education & Experience

  • Bachelor's degree in Business, Operations, Finance, or a related field, or equivalent professional experience.
  • 5–8+ years of experience in fleet management, operations, asset management, logistics, or a related discipline.
  • Prior leadership or people management experience preferred.

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