Manager, Fleet Asset Lifecycle Operations
Merchants Fleet · Hooksett, NH · 1 mo ago
On-siteManagementFull-time
What You'll Do
- Lead fleet lifecycle decisions for off-rent assets, including retain-versus-sell strategies based on age, mileage, utilization, equity, and reconditioning costs.
- Oversee damage assessment processes to ensure accurate estimates, documentation, and quality standards.
- Manage client escalations and dispute resolution while driving transparency, accountability, and cost recovery.
- Reduce service cycle times through effective vendor management, capacity planning, and workflow optimization.
- Oversee vendor performance across vehicle inspections, maintenance, body work, and repair completion.
- Ensure timely and accurate operational data capture, including repair status, vendor assignments, and estimated completion dates.
- Partner with remarketing teams to optimize vehicle disposition timing and sales channel selection.
- Monitor aging inventory and execute strategies that minimize depreciation exposure and improve throughput.
- Identify and implement process improvements that enhance efficiency, consistency, and quality.
- Leverage reporting and analytics to drive performance across key metrics, including cycle time, utilization, repair costs, and damage recovery.
- Lead cross-functional initiatives, system enhancements, and operational improvement projects.
- Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications & Skills
- Strong analytical mindset with the ability to translate data into actionable business decisions.
- Deep understanding of fleet operations, asset lifecycle management, and cost optimization.
- Proven experience managing vendor relationships and driving performance across distributed partner networks.
- Demonstrated success implementing process improvements and operational efficiencies.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Ability to balance strategic planning with hands-on execution.
- Advanced proficiency with reporting and data analysis tools such as Power BI, Excel, or similar platforms.
Education & Experience
- Bachelor's degree in Business, Operations, Finance, or a related field, or equivalent professional experience.
- 5–8+ years of experience in fleet management, operations, asset management, logistics, or a related discipline.
- Prior leadership or people management experience preferred.